Sr. IT Endpoint Engineer

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: Reltio is seeking a hands-on Senior IT Endpoint Systems Engineer to join our fast-paced, service-oriented IT Enterprise Applications team. In this role, you will architect, secure, and optimize our globally distributed, remote-first endpoint ecosystem—encompassing Windows, macOS, iOS, and Android platforms. Serving as a senior technical lead, you will design and refine enterprise workstation standards for both Reltio and aligned SAP endpoint fleets. You will bridge the gap between strategic infrastructure planning and tactical execution, leveraging modern Unified Endpoint Management (UEM) tools and automation to deliver a frictionless, secure digital workplace experience. Job Duties and Responsibilities: Design, build, and maintain centralized endpoint management systems (Intune/Jamf). Establish global workstation standards, configuration baselines, and performance optimizations across macOS and Windows fleets. Manage the global hardware/endpoint software deployment lifecycle. Drive zero-touch provisioning strategies (Windows Autopilot, Apple Business Manager) to streamline onboarding and offboarding for global employees and contractors Implement robust, automated application packaging, software distribution, and OS patch management strategies to maintain fleet consistency and system health Enforce industry-standard endpoint security baselines, device encryption, and vulnerability remediation in partnership with the Security Operations (SecOps) team Serve as an escalation point for complex endpoint, browser configuration, and integration issues. Analyze root causes to propose proactive, long-term technical resolutions Partner with business stakeholders to align technology with corporate objectives Create and maintain comprehensive technical documentation, Standard Operating Procedures (SOPs), and compliance-related records for the endpoint ecosystem Skills You Must Have: Minimum of 3 years of experience in an IT technical role designing, implementing, and supporting enterprise endpoint applications and management solutions Education & Experience Equivalence: Bachelor’s degree (BS/BA) in Information Technology, Computer Science, or a related field OR equivalent practical industry experience. (A formal degree is not mandatory if accompanied by strong, relevant professional experience) Advanced technical engineering knowledge of Windows and macOS hardware and operating systems Demonstrated expertise using modern endpoint management tools, specifically Microsoft Intune and Jamf Pro Solid understanding of identity providers and SaaS platforms, including Okta, Microsoft Entra ID (Azure AD), Google Workspace, and Microsoft 365 Hands-on experience deploying and managing Windows Terminal Server (WTS), Cloud PCs, or virtual desktop infrastructure (VDI) A self-starter mindset with analytical problem-solving skills, good verbal/written communication, and the ability to maintain customer focus under tight deadlines Experience in managing business applications utilizing Azure Mobile Application Management (MAM) Ability to manage and prioritize multiple business-critical projects, both within the team and in collaboration with cross-functional departments PowerShell scripting capabilities to automate tasks and configurations Hands-on experience automating manual tasks using APIs Familiarity with Agile frameworks and project tracking in Jira Skills That Are Nice to Have: Experience integrating and managing enterprise security agents such as Microsoft Defender, SentinelOne, Cyberhaven, and Okta Verify Desktop Virtualization: Experience with Citrix environments Familiarity with Jira Service Management and Confluence for knowledge management. Experience utilizing business systems for custom reporting or automated workflows Experience with desktop security initiatives Experience providing Tier 1/2 support Have a passion for automation, procedures, and documentation Experience with Bash or Python for macOS management is a plus Jamf 200 and Microsoft Intune (MD-102) certified Is a problem solver who is able to think on your own and develop quick, sound solutions to problems while demonstrating a sense of urgency Enthusiastic, organized, and adaptable; a quick learner, who can adopt new technology with ease Passionate about automation with a strong familiarity with AI tools including Claude Code, Codex, Rovo, and Copilot Studio. At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range

$69,000—$152,000 USD

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.