Customer Service Representative - 1st Shift

Scope The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships. Duties and Responsibilities Works with blueprints, purchase orders, and quotes to provide pricing; enters new orders or changes existing ones. Develops and maintains positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership). Interacts with manufacturing and supervisory personnel to communicate information back to the customer. Uses written and oral communication skills daily to facilitate customer or company concerns, instructions or requests. Enters, follows, and manages quotations. Responds to RFQs (Request for Quotation). Manages customer orders. Troubleshoots and resolves issues with a sense of urgency. Deals directly with TTM Production Control to obtain accurate and timely information. Navigates and utilizes TTM’s Praxa business system. Navigates and utilizes TTM’s Customer Connect quoting system. Facilitates and attends meetings. Reports all accidents, near misses, and safety concerns. Essential Knowledge and Skills Experience in the Printed Wiring Board business is desired. Ability to use Excel for data tracking and graphing. Strong English verbal, written communication, and problem‑solving skills. Professional phone etiquette. Proficiency in basic mathematics (add, subtract, multiply, divide). Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook). Ability to learn and adapt to new computer software. Ability to sit, use an LCD computer screen and keyboard for data entry for up to 10 hours a day. Education and Experience High School Diploma or equivalent. Customer service experience preferred. Benefits and Compensation TTM offers a variety of health and well‑being benefit programs. Benefit options include medical, dental, vision, 401(k), Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, and paid vacation & holidays. Benefits become available 1st of the month following the date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors, including but not limited to location, role, skill set, and level of experience. For California‑based roles, compensation ranges are based upon specific physical locations. Export and ITAR Requirements Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC. Must be able to identify ITAR products on the manufacturing floor and understand that access is restricted to U.S. Citizens and U.S. Permanent Residents. Must recognize Foreign Person visitors by badge differentiation. Must understand and follow authorization procedures for bringing foreign visitors into facilities (VAL). Must understand the Export and ITAR requirements for shipments leaving the U.S. Must manage vendor approvals for ITAR manufacturing and services. Applicants must be a U.S. Citizen or a Permanent Resident. Equal Opportunity Employment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. #J-18808-Ljbffr