Teller Supervisor - Wellesley Hills

Position Summary

Brookline Bank is committed to our customers, colleagues and communities that we serve. Brookline Bank Teller Supervisors are required to demonstrate excellence in customer service and maintain a working knowledge of the Bank's products and services.


What is our most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. In today's competitive market, we know that you have a choice of employer, so our goal is to attract and retain the best talent. We offer competitive pay, opportunities to grow, an authentic and welcoming environment and excellent benefits which include comprehensive medical, dental and vision plans, tuition reimbursement, and a matching 401k.


We are currently hiring a Teller Supervisor in our Wellesley Hills branch. The Teller Supervisor is responsible for all branch operational functions as well as supervising and providing guidance to tellers. The ideal candidate should have banking experience and excellent customer service skills. If you believe you have what it takes and are interested in joining our team, then please apply today!

Principal Duties and Responsibilities

• Maintains cash drawer and vault cash responsibilities.
• Personally, demonstrates an exceptional knowledge of and adherence to bank operations, security, compliance and cash handling policies and procedures.
• Responsible for the accurate and timely completion of the monthly BICR Report.
• Ability to prioritize workflow and delegate assignments in order to consistently meet deadlines.
• Research and resolve transaction errors in a timely manner.
• Evaluate staff schedules to optimize customer service and recommend changes if necessary.
• Coach, train and mentor teller team to meet or exceed individual and team sales/service/operational goals.
• Provides supervisory authority and approves check cashing within established limits.
• Assist the branch manager in monitoring accuracy performance. Inform manager of policy infractions in a timely manner.
• Support branch sales initiatives and promotions and contribute to the successful attainment of branch goals by modeling effective sales/service and retention behaviors.
• Participates with the Branch Manager in hiring, performance appraisal writing and disciplinary issues.

Job Specifications

• Extensive cash handling experience.
• Detail oriented and strong organization skills.
• Excellent oral and written communication skills.
• Direct sales and customer service experience.
• Ability to prioritize workflow, strong time management skills and ability to meet deadlines.
• Thorough knowledge of bank operating procedures, practice and policies.
• Thorough knowledge of all bank products and services.
• Excellent decision and judgment making skills.
• Enthusiastic, goal oriented and customer focused.
• Ability to analyze situations and solve complex issues.
• One to two years Sr. Teller experience or one year Teller Supervisor experience.
• High School diploma or GED required.
• Strong computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
• Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.
• Perform all duties in compliance with BSA/AML regulations.

Environment and physical activity

The incumbent is in a front-line bank setting in which the successful candidate may be standing for prolonged periods of time in a non-confined work area and is able to move about at will.


The incumbent spends time writing, typing, speaking, listening, carrying, seeing (such as close, color and peripheral vision, depth perception), sitting, pulling, walking, standing, and reaching and must be able to lift to 15 pounds.


The incumbent may operate any or all the following: telephone, copy and fax machine, adding machine (calculator), scanner, computer, printers and other equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Independent action

The incumbent in this position must be adept at reading and understanding documents, detailed work, problem solving, customer contact, reasoning, math, language, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, interruptions.

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.