Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full‑time Teller within PNC’s Retail Branch organization, you will be based in Chicago, IL at our Monroe and Dearborn branch. Location 55 W Monroe Street #100B Chicago, IL 60603-5001 Job Description Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions. Educate customers on alternatives available for their financial interactions. Identify banking opportunities during the customer interaction and refer as appropriate. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to solve customer problems. Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Demonstrate customer focus, knowledge of values and practices that align customer needs and satisfaction, and effectively manage risks in line with PNC’s Enterprise Risk Management Framework. Qualifications Bilingual Spanish preferred. Preferred skills: accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, proactive sales, accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs. No degree required; high school diploma, GED, or comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. No specific certifications or licenses required. Pay Transparency Base Salary: $36,000 – $60,000. Salary may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with pay based on company, business and/or individual performance. Benefits Medical/prescription drug coverage with Health Savings Account feature. Dental and vision options. Employee and spouse/child life insurance. Short and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account and backup child/elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance, including selected programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity and parental leave; up to 11 paid holidays per year; 9 occasional absence days per year; 15–25 vacation days per year; additional days based on eligibility. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io with the subject line “accommodation request” and include your name, the job ID, and your preferred method of contact. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to federal and state regulations regarding credit and lending, and certain criminal history restrictions may apply. #J-18808-Ljbffr