Community & Building Liaison

Do you have 2 years of customer service or front desk experience

Are you passionate about helping survivors of domestic and sexual violence

We are currently in search of a Community & Building Liaison for a Social Services Nonprofit. The position is On-site in Washington DC. This is a full-time permanent position.

ORGANIZATION TYPE: Social Services Nonprofit

LOCATION: Washington DC (On-site)

POSITION TITLE: Community & Building Liaison

SCHEDULE: Full time (3:00pm 11:00pm)

DURATION: Permanent

HOURLY RATE: $21.86/hour

Is This Your Dream Job The Community & Building Liaison will report to the Lead Community & Building Liaison and will be responsible for delivering resident and guest services while creating a community of safety care and inclusivity. This is an integral and collaborative member of the organizations Residential Programs team and is ideal for a responsive self-starter who can work independently.

Our Ideal Candidate:

2 years of experience working in customer service hospitality or a related field

High school diploma or equivalent

Prior experience working within a team environment while also being comfortable working alone for extended periods

Proficiency in project management tools MS Office Suite and office equipment

Familiar with de-escalation and conflict navigation techniques

Experience with domestic and sexual violence and/or housing and homelessness services and trauma-informed care a plus

Bi/multi-lingual ability a plus

How You Will Spend Your Day:

Direct Service

Delivers superior customer service by managing the front desk handing resident inquiries with care providing assistance or solutions and/or escalating questions and issues to the appropriate team member or department.

Receives and directs incoming calls and inquiries coordinating with appropriate departments and teams as needed.

Ensures the safety and security of residents and the building monitoring security cameras for activity and following visitor and check-in protocols.

Works collaboratively with the Residential Programs and Property Management teams to resolve resident matters through a trauma-informed and customer service lens.

Triages and follows the organizations incident reporting and emergency procedures.

Serves as a point of contact during emergency situations coordinating with local authorities and ensuring the safety and wellbeing of residents and staff.

Coordinates manages and organizes front desk logs mail and package delivery and programs donations. Ensures proper notification and distribution to staff and residents.

Maintains accurate detailed and timely documentation for individual residents resident interactions and incidents.

Supports the execution of events and activities that engage residents and foster a sense of community.

Program Support

Implements standard operating procedures as a key member of the Community & Building Liaison team.

Supports the tracking of identified metrics for the Residential Programs team following identified processes.

Consistently applies the organizations model and program policies and procedures for effective service delivery.

Understands grant requirements and helps to ensure program and service delivery balances grant requirements and the organizations trauma-based survivor-informed values. Helps to ensure program and service compliance with federal state and local confidentiality and victim services laws and regulations.

Works in partnership with program management and program staff to support detailed recordkeeping and ensure the accuracy of files fostering an organized and transparent system that facilitates efficient retrieval and utilization of essential information.

Internal Customer Service

Maintains effective working relationships with all employees. Demonstrates a great degree of discretion flexibility and cooperation.

Models the organizations standard of understanding sensitivity and responsiveness to cultural differences in the organizations service and employee population.

Masters communicates and models the organizations values.

Wed love to hear from you.

If this sounds like the job for you we would love to help make that happen. Please apply using the link below.

For more information about Careers In Nonprofits and our other available opportunities and workshops please visit our website at .

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.

Due to the high volume of applications we receive we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client rest assured that we retain all candidate information for possible future matches even if you do not hear from us in regard to your application in response to this ad.