Business Analyst / Scrum Master

DescriptionKforce has a client in Boca Raton, AZ that is seeking a Business Analyst/Scrum Master.Key Responsibilities:* Own and manage the product backlog, translating business objectives into prioritized epics, user stories, acceptance criteria, and work items* Partner with business and technical stakeholders to define product vision, roadmap priorities, and delivery goals* Facilitate backlog grooming, sprint planning, sprint reviews, retrospectives, and daily standups* Ensure development teams remain aligned with business priorities and expected outcomes* Lead discovery workshops and stakeholder interviews to gather, document, and validate business and technical requirements* Analyze current-state processes and define future-state solutions that improve customer and operational outcomes* Develop detailed requirements documentation, business process flows, use cases, and functional specifications* Create and maintain customer, employee, and agent journey maps to identify opportunities for improvement and automation* Partner with stakeholders to define and optimize end-to-end customer experiences* Utilize tools such as Figma, Miro, or similar platforms to visualize workflows, experiences, and solution concepts* Support AI-driven initiatives by developing intent maps, conversation flows, business rules, and supporting documentation* Collaborate with technical teams and vendors implementing conversational AI, virtual assistants, and automation solutions* Help define success metrics and business outcomes for AI-enabled customer experiences* Manage project timelines, deliverables, risks, dependencies, and stakeholder communications across multiple initiatives* Monitor progress and proactively identify and resolve project roadblocks* Ensure alignment across business leaders, technology teams, and third-party vendorsRequirements* 5+ years of experience in Business Analysis, Program Management, or a hybrid Business Analyst/Project Manager/Product Owner/Scrum Master role* Proven experience gathering requirements and creating process flows, journey maps, user stories, and business documentation* Hands-on experience with Agile/Scrum methodologies, backlog refinement, and team facilitation* Strong stakeholder management and meeting facilitation skills* Experience coordinating complex initiatives across cross-functional teams* Exceptional written and verbal communication skills with the ability to engage both technical and non-technical audiences* Highly organized, detail-oriented, and deadline-driven* Strong analytical and data-driven decision-making capabilities* Very strong Familiarity with Microsoft Office Suite - Excel, Email, PowerPoint, Co-pilot, etc.Preferred Qualifications:* Agile or Scrum certifications (e.g., CSM, PSM, CSPO) are a plus* Experience with conversational AI platforms, virtual agents, intent design, or related AI technologies* Familiarity with customer experience (CX) transformation initiatives and workflow automation* Experience using Jira, Confluence and other project management tools* Experience using Figma, Miro or any other visualization toolsJob TypeContractCompensation50 - $60