Quality Assurance Specialist

Quality Assurance Specialist

At ELB Learning, you'll become an integral part of a team that delivers innovative learning solutions for organizations around the world. Our Learning Experiences Team (LXT) creates custom learning experiences ranging from instructor-led training and eLearning to immersive simulations and virtual reality. We're looking for a detail-oriented Quality Assurance Specialist who is passionate about ensuring every learning experience meets the highest standards of quality before reaching our clients.

As a Quality Assurance Specialist, you'll play a critical role in reviewing learning deliverables throughout the production process. You'll evaluate content for grammar, formatting, functionality, accessibility, audio quality, and adherence to client standards while working closely with Instructional Designers, Developers, Creative teams, and Project Managers. Your attention to detail and ability to provide clear, actionable feedback will help ensure every deliverable meets ELB Learning's quality standards before client delivery.

Key Responsibilities

Language & Content Quality

• Review outlines, design documents, storyboards, and completed courses for grammar, spelling, punctuation, formatting, and consistency.
• Ensure deliverables align with client style guides, terminology, tone, and formatting requirements.
• Verify that revisions from previous review cycles have been correctly implemented.

Audio Quality

• Review narration and voiceover for pronunciation, pacing, timing, and quality.
• Verify audio synchronization with on-screen content.
• Identify audio issues requiring correction before client delivery.

Functional & Technical QA

• Test navigation, buttons, links, interactions, branching logic, and assessments.
• Ensure course functionality matches approved storyboards and design specifications.

Accessibility Compliance

• Conduct accessibility reviews against WCAG 2.1/2.2 AA and Section 508 standards.
• Test keyboard navigation, screen reader compatibility, focus order, captions, transcripts, alt text, and color contrast.
• Document findings and verify accessibility remediation.

Seat Time & Assessment Quality

• Verify course seat time aligns with project requirements.
• Ensure assessments and knowledge checks function correctly and align with learning objectives.

Process & Documentation

• Document QA findings and communicate issues clearly to project teams.
• Participate in Alpha and Beta review cycles.
• Re-test resolved issues before final approval.
• Escalate recurring quality concerns to appropriate leadership.

Required Qualifications

• 2+ years of Quality Assurance experience within eLearning, instructional design, or digital content production.
• Excellent written English with exceptional attention to grammar, spelling, and consistency.
• Working knowledge of Articulate Storyline, Rise, or similar eLearning authoring tools.
• Understanding of instructional design principles and terminology.
• Experience reviewing content against WCAG 2.1/2.2 AA and Section 508 accessibility standards.
• Experience testing screen readers, keyboard navigation, captions, transcripts, and color contrast.
• Strong organizational skills with experience documenting issues and tracking resolutions.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience reviewing highly interactive eLearning, scenario-based learning, gamified content, simulations, or VR experiences.
• Experience working with distributed production teams.
• Previous production or instructional design experience.

Join a collaborative team committed to creating exceptional learning experiences for organizations worldwide. You'll work alongside talented instructional designers, developers, creatives, and strategists while helping ensure every learning solution meets the highest standards of quality before it reaches our clients.