Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community since 2021 and is built on strong relationships, local involvement, and a genuine passion for helping people. With a close-knit team of four, we focus on creating a supportive, family-friendly environment where everyone works together to provide excellent service.

Before opening the agency, our agent worked as a bank manager, bringing strong financial knowledge and leadership experience into the insurance industry. With a bachelor’s degree in business and a master’s in leadership, he leads with energy, enthusiasm, and a true commitment to helping both customers and team members succeed.

Community involvement is a big part of who we are. Our agency regularly participates in local outreach and events with the school district, building meaningful connections and giving back whenever possible. We also believe work should be rewarding and enjoyable. Our team enjoys Casual Fridays or sports gear days, coffee runs, and weekly celebrations with appetizers and drinks when goals are met. We offer health, vision and dental benefits after 6 months, support for work-life balance, and licensing reimbursement to help our team grow professionally.

Our culture is family-friendly, customer-focused, and built on commitment and passion. We’re looking for someone who is dedicated, positive, and ready to be part of a supportive team environment. Spanish bilingual skills are a plus. If you’re looking for a place where your energy, service mindset, and teamwork can really make a difference, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Edison Valerio - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.