Senior Resident Service Coordinator

Senior Resident Service Coordinator – North Region (CHA Senior Buildings) Full‑time position located at Judge Fisher. Salary Average starting salary range $47,000 to $53,000 annually, based on skill and experience level. Essential Job Functions Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources. Complete assessments to understand basic needs, quality‑of‑life indicators, current services, and identify opportunities for education, socialization, and recreational activities. Organize and coordinate recreational, social, and educational activities for seniors. Maintain ongoing engagement, reassess and plan goals. Conduct well‑being checks as needed. Handle emergency and crisis situations with residents. Establish a senior group to support development of community events and activities. Be knowledgeable about community resources and work with them to provide referrals; serve as an advocate, tracking and following up as appropriate. Work within contract, grant, and program requirements, meeting timelines and reporting requirements. Enter documentation in CMTS and file by assigned timeline. With supervisor approval, authorize limited amounts of financial assistance to clients. Track and manage deliverables to meet and exceed monthly goals. Take responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding. Perform other programmatic duties as assigned by supervisor. Work effectively with diverse staff and service populations. Attend monthly coordination and community meetings. Possess knowledge of the service needs of the senior population. Be highly organized; use Excel to track submission of documentation. Work a rotating weekend/evening schedule per year, including at least one Saturday and one late night. Plan accordingly for scheduled activities/events at assigned buildings. Complete 4 professional development trainings and 2 REIJ trainings per year. Knowledge, Skills, and Abilities Demonstrated ability to render adequate service to clients and organize and manage the job efficiently. Requires mobility to work with a senior caseload. Ability to maintain assigned community and home‑based services. Ability to work effectively with diverse individuals and groups. Provide a high level of customer service to residents, partners, funders, and visitors. Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel. Excellent oral and written communication skills, including grammar, spelling, and ability to compose, proofread, and edit documents. Ability to work both individually and as a team member in a highly complex and fast‑paced environment. Excellent tact, consideration, and good judgement in dealing with a wide range of the public. Qualifications 1+ years of case‑management experience that includes coordination of senior services or a related field. High school diploma or GED required. Bachelor’s degree in social work or related field from an accredited college or university preferred. Additional Requirements Satisfactorily pass all relevant screening and criminal background checks. Transportation / Travel Requirements Driving not required. Travel between sites required. Physical Demands Sit and stand for sustained periods; frequently talk, hear, use hands and fingers; occasionally stand, bend, stretch, stoop, kneel, and crouch. Require close visual acuity to analyze data, transcribe, and view a computer terminal. May occasionally lift or move up to 25 pounds. Benefits Medical, dental, and vision coverage. Metropolitan Family Services contribution of $2,000 to the individual and $4,000 to the family HSA accounts, pro‑rated to your benefit start date. Free general medicine and behavioral health Teladoc services for all team members. Ascensus 401(k) plan with a 4% employer match, vested at 100% on day one of eligibility. And so much more. #J-18808-Ljbffr Metropolitan Family Services