Water Field Service Technician

City Of Moline Water Meter Technician

The City of Moline is a welcoming, hardworking community located along the Mississippi River in the heart of the Quad Cities. With a population of just over 42,000, Moline offers the perfect mix of small-town feel and big-city convenience. As a full-service city, we're here to provide great services, support local growth, and make Moline a great place to live, work, and visit. We're proud of our team and the work we do to keep our city running smoothly. When you join the City of Moline, you become part of a group that values making a difference in the community. We're all about doing good work and helping each other succeed.

You'll play an important role in ensuring accurate water metering and exceptional customer service throughout the City. Whether you're installing and maintaining water meters, troubleshooting automated meter reading equipment, locating underground utilities, or assisting customers in the field, your work helps ensure reliable utility service and accurate billing for our community. Working independently under general supervision, you'll use technical skills, sound judgment, and excellent customer service to complete a variety of field service activities while maintaining accurate records and promoting safe work practices.

Essential Duties

• Install, maintain, test, troubleshoot, repair and/or replace water meters and components of computerized meter-reading system.
• Perform field locates of underground water, sanitary/storm sewers and City-owned electric/traffic utilities using maps, plans, digital or hard copy records, GIS maps and specialized electronic detection equipment.
• Collect water meter readings on an assigned route using computerized meter-reading system and ensure readings are accurately transmitted to billing personnel.
• Perform various tasks to ensure the completeness and accuracy of meter readings. Investigate abnormal readings and circumstances.
• Perform various field service tasks, including activities such as: turn on and turn off water; investigate customer complaints; collect water samples; collect initial and final meter readings; and deliver notices.
• Maintain computerized records relating to metering, field service, and cross connection control activities.
• Maintain inventory of metering system parts and supplies.
• Troubleshoot and repair components of computerized meter reading system.
• Conduct large meter tests.
• Promote communication and information flow.
• Perform other duties as assigned.

Knowledge of the methods, materials, tools, and equipment used to install, maintain, repair, and test water meters and automated meter reading systems. Specific knowledge of underground utilities locates and markings. Working knowledge of water utility operations, customer service practices, water metering, billing procedures, water sampling, and applicable regulations. Skill in operating hand and power tools used in water meter installation and repair. Proficiency using Microsoft Office applications and specialized water meter reading software. Ability to read and interpret technical manuals, maps, GIS records, diagrams, and written instructions. Ability to identify problems, evaluate information, and determine appropriate corrective action. Ability to communicate effectively and professionally with coworkers, contractors, and the public. Ability to respond courteously and effectively to customer inquiries and complaints. Ability to establish and maintain positive working relationships while representing the City in the field. Ability to multitask, prioritize work, and follow established policies, procedures, and safety regulations. Ability to work varied schedules and outdoor conditions as operational needs require

Qualifications

A combination of education and experience equivalent to the following:

• High school diploma or GED equivalent.
• Minimum of two (2) years of experience in water meter reading, meter maintenance and repair, or utility locating.
• Minimum of one (1) year of customer service experience.
• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Valid driver's license

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee is regularly required to talk or hear; frequently required to walk for extended periods of time; occasionally required to stand, sit, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to work under varied weather conditions. EQUAL OPPORTUNITY EMPLOYER

Residency Requirement

AFSCME employees shall live within a 20-mile radius from the City's Emergency Center, located at 1630 8th Avenue in Moline, within 180 days of hire. Residency map and address checker available here.

Benefits

Medical, Dental & Vision Insurance Eligibility for insurance begins the first of the month following a 30-day waiting period for new employees. The City and the Employees share in the cost of the plans. Medical, dental, and vision plans available to employees, retirees, and other eligible dependents include:

• A self-funded, comprehensive dental plan
• A self-funded vision plan
• A self-funded medical plan (including prescription drug coverage)

Pension American Federation of State, County and Municipal Employees (AFSCME), non-union, and United Auto Workers (UAW) employees participate in the Illinois Municipal Retirement Fund (IMRF). Retirement benefits are based on years of service and wages earned. Employees contribute 4.5% of earnings to the pension.

Paid Time Off At the City of Moline, we know that recharging away from work is just as important as the work you do every day. That is why we offer a generous leave package to all full-time, non-probationary employees. The amount of paid time off is dependent upon the employee's position and years of service. Paid time off includes vacation, sick leave, holidays, and personal days.

Paid Parental Leave The City of Moline recognizes the importance of family and offers up to three (3) weeks of fully paid parental leave following the birth of a child or the placement of a child through adoption or foster care. This benefit allows employees time to bond with and care for their new family member while maintaining their regular pay. Specific eligibility and provisions may vary by employee group and are outlined in the applicable collective bargaining agreement or non-union employee handbook.

Deferred Compensation (457) & Voluntary Retirement Savings The City of Moline offers voluntary retirement savings programs to help employees build additional financial security beyond their pension benefits. Through the Nationwide 457 Deferred Compensation Plan, employees may contribute a flat dollar amount or a percentage of their pay each pay period. Contributions may be made on either a pre-tax basis (taxed when withdrawn) or a Roth after-tax basis (withdrawn tax-free in retirement if qualified). Unlike many other retirement accounts, 457 plans do not carry a 10% early withdrawal penalty for distributions taken before age 59. Employees participating in the IMRF pension system may also elect to make Voluntary Additional Contributions (VAC) of up to 10% of earnings on an after-tax basis. These contributions earn a guaranteed interest rate through IMRF and may be taken as a lump sum or converted into an additional monthly annuity at retirement.

Flexible Spending Plan Through the flex plan, using pretax dollars, employees can pay their portion of their health insurance premiums and qualified medical, dental, vision, and day care expenses. Employees are eligible to participate in the plan on the first of the month following a 30-day waiting period.

Employee Assistant Program (EAP) The City of Moline provides a free and confidential Employee Assistance Program (EAP) through Employee & Family Resources for employees and their household family members. The program offers up to six counseling or life coaching sessions per year, along with financial and legal consultations, child and elder care resources, identity theft support, and access to an anonymous online peer support community.

Life Insurance The City of Moline offers voluntary life insurance options to help employees provide financial protection for their families. Employees participating in the IMRF pension may enroll in a Group Decreasing Term Life Insurance plan through NCPERS, which includes Accidental Death & Dismemberment (AD&D) coverage and optional coverage for spouses/domestic partners and eligible dependent children. Employees may also elect Supplemental Term Life Insurance through MetLife, with coverage available up to five times an employee's annual salary (guaranteed issue up to $100,000). Premiums are payroll-deducted, and coverage may be continued if employment with the City ends.