Service Center Loan Processor

Our Service Center Loan Processor delivers exceptional service while assisting members with their lending needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent and math aptitude skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members' financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS:

• At least 1 year of Credit Union experience, customer service experience or Degree in related field
• Ability to multi-task, handle high volume of loan requests, and to work within deadline timeframes
• The ability to work independently while displaying initiative and decision-making
• Knowledge of all consumer lending products, policies and procedures
• Professional communication skills across various platforms
• Strong interpersonal, verbal and written communication skills
• Exhibits attention to detail and organization skills
• Ability to interface with members in a positive manner with empathy, courtesy and tact
• Maintains a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union's mission and values

JOB SUMMARY:

• Provides exceptional member service when answering inquiries and assisting members with their needs across various means of communication
• Conduct loan interviews
• Processes and finalizes loan request
• Collects and verifies all required documentation for loan processing, including title and lien information
• Delivers prompt, professional, and personalized service to prospective and current members.

Classification: Non-exempt

Location: Nall Service Center (Port Neches)

Hours: Scheduled for 40-hours per week between the hours of: Monday through Friday 8:15AM to 5:15PM