Loss Prevention Agent

Agent, Loss Prevention (LP)

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

A Loss Prevention Agent will play a key role in preventing financial loss caused by theft and fraud and supporting overall store safety and security. This position requires vigilance, integrity, and the ability to confront and resolve challenging situations. Agents will work closely with store management and be integral to the team, ensuring a secure shopping environment through effective loss prevention strategies and practices.

Essential Functions of the Position:

• Conduct regular and random store patrols to identify and deter potential theft by customers or employees.
• Monitor CCTV systems and review footage to investigate theft, vandalism, and other suspicious activities.
• Engage directly with suspects professionally to address and resolve potential theft incidents.
• While much of the work is independent, it also requires close collaboration with store management, staff, and occasionally law enforcement officials to report and resolve incidents of theft and fraud.
• Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
• Conduct risk assessments of store operations and recommend improvements to prevent potential losses.
• Prepare detailed reports on incidents and loss prevention activities for store management.
• Perform other duties as assigned.

Knowledge:

• Understanding retail or grocery store operations, including sales, inventory management, and customer service.
• Comprehensive knowledge of modern loss prevention strategies, surveillance systems, and inventory control methods.
• Familiarity with local, state, and federal laws regarding theft, fraud, and retail security.
• Recognizes legal ramifications of detaining suspects, handling evidence, and court testimony.
• Proficiency in using surveillance technologies, including CCTV systems and alarm systems.
• There is a need to stay updated on the latest loss prevention techniques, security technology, and legal requirements related to the retail industry. This may involve participating in ongoing training and professional development opportunities.

Skills:

• Detect suspicious activities and identify potential security risks.
• Strong attention to detail.
• Skill in investigating incidents and making calculated conclusions.
• Excellent verbal and written communication skills, including the ability to interact diplomatically with suspects, customers, and employees and write reports.
• Skills in de-escalating potentially volatile situations calmly and effectively. Capable of mediating conflicts and resolving issues.

Abilities:

• Ability to make sound decisions quickly, under pressure, and in ambiguous situations.
• Strong integrity and ethics, with the ability to handle confidential information appropriately and make decisions that reflect the company's values.
• Ability to adapt to changing situations, handle multiple incidents simultaneously, and operate effectively in a dynamic retail environment.

Physical Requirements:

• Must be able to move around the store and stand for long periods, including walking, climbing stairs, and navigating crowded spaces.
• Ability to occasionally lift or move objects weighing up to 50 lbs., including assisting in preventing theft and emergencies.
• Must possess solid visual acuity to observe suspicious activities and monitor security cameras. Auditory acuity is required to detect sounds indicative of theft or other emergencies.
• Sufficient manual dexterity to operate security equipment, manage handcuffs (if applicable and legally permitted), and perform tasks such as writing reports.
• Must have the physical stamina to patrol the store premises extensively and handle potential confrontations with suspects effectively.
• Ability to bend, stoop, and reach as necessary during daily routines, investigations, and when engaging with suspects or conducting physical security checks.

Work Conditions:

• Work Hours: Ability to work flexible hours, including some weekends and holidays, as needed. The position may require working in shifts, including early mornings, late evenings, weekends, and holidays, to cover the store's operating hours. The schedule may vary based on the store's needs and special events.
• Environment: While primarily indoors, climate-controlled, with adequate lighting and ventilation, duties may occasionally require outdoor work in all weather conditions to monitor external theft, assess security risks, and conduct exterior property checks.
• Primary Work Stations: Dedicated workspace designed to minimize distractions, allowing for concentration on tasks.
• Dress Code: Business casual attire, flexible for more formal or relaxed dress depending on company events or meetings. A strong focus on maintaining a safe environment for customers, employees, and self. Adherence to health and safety guidelines is paramount, including wearing personal protective equipment (PPE) as required.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals at store locations.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: The candidate may encounter a range of situations, including dealing with difficult or confrontational individuals. The candidate must be able to maintain composure and professionalism in stressful or potentially volatile situations.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: One to three years of Loss Prevention experience in a retail environment.

Company Employment Policies:

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).