Operations Analyst

Job Description

Job Description

Operations Analyst:

Location : Onsite, Washington, D.C.

Clearance Required : Top-Secret/SCI

The Operations Analyst performs a variety of Training Functions and Administrative duties that are necessary to run the organization efficiently.

Responsibilities:

• Schedule and facilitate remote-based training in a virtual environment
• Classroom training in FBI facilities, and blended learning utilizing technology
• Create training schedules, coordinate with instructors, complete training announcements, compile applications and participant information
• Facilitate virtual and in-person training iterations, address student questions and concerns
• Maintain training records, training websites, conduct post-training surveys, and provide course evaluation data to instructors and unit management
• Review and generate reports in Virtual Academy
• Support the customer with administrative duties
• Build and execute mission-critical training for language professionals
• Provide day-to-day customer service communicating with Language professionals and various customers, soliciting feedback and using it to improve work products and services
• Support the enhancement of customer service and satisfaction
• Assist with the program's projects, to include preparing communication materials, running reports and producing surveys by effectively using facts, data, and logical arguments
• Perform additional duties during the absence of other team members

Qualifications:

• Knowledge and experience as a Training Coordinator (preferred)
• High school diploma and three (3) years of general office experience. Bachelor's degree from an accredited university or college or relevant training may be substituted for experience.
• Knowledge and experience using Microsoft Office Suite, specifically Power Point, Excel, and Word.
• Ability to communicate orally and in writing.
• Experience operating standard office equipment