Salesforce Service Cloud Business Analyst
United IT Solutions
Position-Salesforce Service Cloud Business Analyst Location-Alameda, CA (Onsite) Job Description A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service. Key tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Connect), writing acceptance criteria, and ensuring solutions meet business goals. Key Responsibilities Requirements Gathering: Lead workshops, interviews, and discovery sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs. Solution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service). Configuration & Support: Support the configuration and customization of Salesforce Service Cloud, Experience Cloud, and related integrations. Agile Collaboration: Work closely with developers, QA, and architects in Agile sprints (backlog grooming, demos) to build and test solutions. Testing & Deployment: Plan and support User Acceptance Testing (UAT), triage defects, and coordinate with teams for successful deployments. Process Improvement: Drive continuous improvement by recommending best practices and staying updated on new Salesforce features, including AI capabilities. Documentation: Create comprehensive documentation, reports, and training materials for new features and processes. Core Skills & Knowledge Deep understanding of Salesforce Service Cloud functionalities (Case Management, Entitlements, SLAs, Knowledge, Omni-Channel). Experience with contact center operations and customer service best practices. Strong analytical, communication (written/verbal), and facilitation skills. Proficiency with requirements management tools (e.g., Azure DevOps). Familiarity with system integrations (e.g., CTI, Amazon Connect). United IT Solutions
- Salesforce Business Analyst Location: Alameda, CA (Onsite) Skills Required: Salesforce BA, salesforce Service cloud, Designing, Requirement gathering Required Skills 4+ years of experience working as a Business Analyst for Salesforce With exposure to SFSC (Salesforce Service...Salesforce
$90k - $120k
...typically under a long term bundled service and rental subscription... ...results Position Summary Our Business Systems Analysis Team works... .... Quench’s primary system is Salesforce.com and includes Zuora, ServiceMax... .... The Business Systems Analyst at Quench plays a pivotal role...SalesforceLocal areaWork from homeGrabJobs
Berkeley, CA4 days ago- ...Business AnalystThe Business Systems Analyst will partner with the Sr. IT BRM and Product Owner and key business functional leads to analyze... ...4 years of experience working with a CRM, Salesforce platform (Service Cloud) preferred.Ability to create dashboards and operational...Salesforce
Keylent Inc
Alameda, CA20 hours ago - A technology services provider is seeking a Business Analyst in Emeryville, California. The ideal candidate will gather, analyze, and validate business needs throughout the Agile software development life cycle. A Bachelor’s degree and five years of experience in the insurance...Suggested
- ...offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing... ..., where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations... ...Description The Business Analyst’s role is to gather,...SalesforceWork experience placementWork at office
$105k - $135k
...Job Description Job Description The Sales Ops Salesforce Business Analyst plays a pivotal role in executing sales strategy, driving operational... ...in Salesforce administration and reporting (Sales Cloud, Service Cloud, CPQ, etc.). • Experience in a fast-paced,...SalesforceTemporary workWork at officeLocal areaPenumbra
Alameda, CA22 days ago- Senior Business Systems Analyst As Senior Business Systems Analyst, SalesForce/CRM ideal candidate will be part of the IT functional team... ...(FIM), Marketing, and Service capabilities. This role primarily supports Salesforce Sales Cloud, Marketing Cloud, and Life Sciences...SalesforceTemporary workLocal area
$87.34k - $140.31k
...Job Description Job Description The Business Process Analyst, CFSO, works as part of Penumbra’s Customer and Field Support Operations team... ...experience desired • Experience with SAP, GHX and Salesforce is highly desirable • Strong oral, written, and interpersonal...SalesforceTemporary workWork at officeLocal areaPenumbra
Alameda, CA22 days ago$100k - $155k
Business Analyst - Salesforce Addison, TX (Hybrid); Bellevue, WA (Hybrid); Durham, NC (Hybrid); Emeryville... ...proficient in Salesforce Sales Cloud. This role will have their hands in a... ...Coverage Rule and includes negotiated service rates and out-of-network allowed amounts...SalesforceFull timeLive inWork at officeWorldwideFlexible hours3 days per week- ...Service Center Administrative Specialist Sulzer is a leading engineering company with a proud heritage of innovation. Join our global... ...accurate system transactions across multiple platforms (Salesforce and SAP). The ideal candidate is highly organized, proactive,...SalesforceTemporary work
Sulzer USA, Inc.
Oakland, CA4 days ago - ...care health plan committed to making high quality health care services accessible and affordable to lower-income people. They offer... ...Company located in Alameda, California has an immediate need for a Business Analyst, Healthcare Payer for a direct hire position. Candidate will...Immediate start
$120k - $160k
...alternative application process. Director Business Development-West Coast Full Time Hayward... ...Drug Safety, Toxicology, & Preclinical Services Title: Director of Business Development... ...knowledge of Microsoft Office, CRM (Salesforce, Microsoft Dynamics or similar). Additional...SalesforceFull timeContract workWork at officeImmediate startHome office$80k - $90k
...coordinating organizational processes that support efficient business operations. This position assists with accounts payable, accounts... ...with QuickBooks (Desktop and/or Online).Experience with Salesforce or similar CRM/database systems.Bilingual in Spanish.Experience...SalesforceCasual workWork at officeLocal areaRemote workAfternoon shiftTURN - The Utility Reform Network
Oakland, CA3 days ago$80k - $90k
...affordable, reliable, and sustainable utility services for all people living in California. We... ...processes that support efficient business operations. This position assists with accounts... ...Desktop and Online. Experience with Salesforce or similar CRM/database systems....SalesforceFull timePart timeWork at officeLocal areaRemote workThe Utility Reform Network
Oakland, CA4 days ago$40k
...innovative technology and unmatched service. We create meaningful,... ...while supporting and serving business owners, then your expertise will... ...®—our industry-leading, cloud-based Point of Sale (POS) and... ...pipeline activity in Atlas and Salesforce CRM systems. ● Upsell and...SalesforceWorldwideGlobal Payments
Oakland, CAmore than 2 months ago- About the job Technical Business Analyst VERY URGENT AND IMMEDIATE NEED. Note: Need Only US Citizen, Green Card, EAD-GC, J2 EAD, H4 EAD, L2 EAD, and TN Visa. Job Title: Technical Business Analyst Location: Oakland, CA Duration: 06+ Months Contract Job Description:...Contract workWork experience placementImmediate start
$167.5k - $234.5k
...Analytics team is seeking a deeply technical and strategic Senior Business Analyst to build and maintain the analytical tooling and data... ...of data models. Partner with the Data Science and Salesforce teams to manage & enhance the revenue data foundations , including...SalesforceFor contractorsWork experience placementRemote workFlexible hoursGrabJobs
Berkeley, CA3 days ago$85 - $95 per hour
...Senior Salesforce Marketing Cloud Specialist *Client:* Abbott Laboratories *Duration:* 12-Month Contract... ...to ensure alignment with business objectives and platform best practices... ...industry leader in Full-Stack Technology Services, Talent Services, and real-world application...SalesforceContract workTemporary workWork at officeTEKsystems
Alameda, CA1 day ago$43.27 per hour
...project development; clean mobility options; workforce training and service-learning opportunities; and low-income solar policy advocacy.... ...or in a large, networked organization Experience using Salesforce or similar CRM Compensation: The compensation...SalesforceHourly payFull timeTemporary workPart timeWork at officeLocal areaRemote workWork from homeGRID ALTERNATIVES, Careers Page
Emeryville, CA14 days ago$30 - $40 per hour
...heart of everything we do. We are seeking an energetic and service-focused Caf Supervisor to oversee the daily operations of the... ...the caf POS system, daily transactions, recordkeeping, and Salesforce-related activities. Coordinate caf reservations, special events...SalesforceHourly payWork at officeVivalon
Oakland, CA2 days ago$70k - $80k
...States. About Managed Services. Our managed service practice... ...can achieve their business outcomes 24/7. Our... ...platforms, including Salesforce, Adobe, and many others... ...technical leads, developers, analysts acrossbusiness,... ...such as Adobe Experience Cloud, Salesforce, or Drupal...SalesforceContract workCurrently hiringLocal areaRemote workGrabJobs
Oakland, CA3 days ago$128k - $173k
...Level: Individual Contributor Business Unit: Information Technology... ...Systems Technology Services is a unified organization comprised... ...Safety Management) Functional Analyst, Expert is responsible for developing... ...Experience with SAP EH&S cloud solutions (for example, SAP...3 days per week- ...ServiceNow Technical Writer / Process Documentation Analyst Location: Oakland, CA Job Type: Contract | Hybrid Duration: September... .... ~5+ years in technical writing, process documentation, business analysis, or ITSM. ~3+ years of hands-on ServiceNow process...Contract work
TheCorporate LLC
Oakland, CA11 days ago - Salesforce Developer Building Salesforce application logic using Apex Programming. Building... ...Callouts and Automation, Custom Objects, Apex Service, and Test code; Object-oriented design... ...UI and large-scale SaaS product/cloud services; and short release cycles, Agile...SalesforceWork experience placement
$80k - $90k
...project development; clean mobility options; workforce training and service-learning opportunities; and low-income solar policy advocacy.... ...or in a large, networked organization Experience using Salesforce or similar CRM Compensation: The compensation...SalesforceFull timeWork at officeLocal areaRemote workFlexible hoursNight shiftWeekend workGRID ALTERNATIVES, Careers Page
Emeryville, CA14 days ago$60k - $70k
...deliver automation through a Robotics-as-a-Service model that combines industrial robotics,... ...Leverage tools including HubSpot, Salesforce, LinkedIn, and ZoomInfo to manage outreach... ...success in a structured outbound sales or business development environment ~ Demonstrated...SalesforceFull timeTemporary workRemote workHome officeFlexible hoursShift workFormic
Oakland, CA16 days ago$30 - $31 per hour
...coordination, or related field Experience with Salesforce and/or Insperity is a plus This position... ...well as a top recruitment firm by The Business Times. Additional information about our... ...is an equal opportunity employer and service provider and does not discriminate based...SalesforceFull timeContract workTemporary workInterim roleWork at officeImmediate start2 days per week- ...and upselling. The role requires a proven sales track record, excellent communication, and flexibility to work evenings, weekends, and home games. Basic Salesforce CRM experience is preferred, with a bachelor’s degree or equivalent preferred. #J-18808-Ljbffr LearfieldSalesforceWork from homeWeekend workAfternoon shift
- ...Operations Data Analyst, ExpertLocation: Oakland, CAOnsite Flexibility: HybridContract... ...True North Strategy (TNS) Supply & Load Business Plan, including crafting, implementing,... ...million people across a 70,000-square-mile service area spanning northern and central California...Work at officeRemote workWork visaFlexible hours
Global Technical Talent
Oakland, CA19 hours ago $150k - $200k
...locations. We provide commercial roofing services, including roof replacement, repairs,... ...Sales Team in the Bay Area . You will win business by developing estimates utilizing your... ...superintendents are encouraged to apply Salesforce CRM experience is preferred...SalesforceFor contractorsWork at officeRelocation packageFlexible hoursNight shiftCentiMark
Hayward, CA2 days ago
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