Field Support Technician / Warehouse Shipper

Job Description

Job Description

About Faber Communications

Faber Communications is a leading provider of safety and fleet technology solutions for school transportation across California. We specialize in installing and supporting systems including onboard camera systems, GPS tracking, wireless video download, radio communications, and other safety solutions that help school districts operate safer and more efficient fleets.

As we continue to grow, we are looking for a dependable and motivated team member who can support daily office operations while also assisting our technical team with field services when needed.

Position Overview

The Office Administrator / Field Support Technician plays a key role in supporting both office operations and field activities. This position will be responsible for front desk administration, customer communication, shipping coordination, and assisting with basic technical installations and fleet audits for school bus technology systems.

This role is ideal for someone who enjoys a mix of administrative work and hands-on technical tasks, and who is comfortable working both in an office environment and occasionally in the field.

Key Responsibilities

Office & Administrative Support

• Manage front desk operations and serve as the first point of contact for incoming calls and visitors
• Answer and direct phone calls from customers, vendors, and partners
• Receive and distribute incoming mail, packages, and deliveries
• Assist with general administrative tasks including document preparation, data entry, and filing
• Support internal staff with scheduling, paperwork, and general office coordination
• Maintain organized records and documentation

Shipping & Logistics

• Prepare and process outgoing shipments using common carriers (UPS, FedEx, etc.)
• Coordinate shipping and receiving of equipment and parts
• Track shipments and assist with order fulfillment when required
• Maintain basic inventory organization for equipment and parts

Technical & Field Support

• Assist technicians with installations of onboard camera systems and radio systems on school buses
• Help perform basic fleet audits and equipment checks on installed systems
• Assist with troubleshooting basic equipment issues when needed
• Learn basic installation and configuration procedures for safety technology equipment
• Support field visits and customer site visits when required

Qualifications

Required

• Strong organizational and communication skills
• Comfortable answering phones and interacting with customers and vendors
• Basic proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and prioritize workload
• Valid driver’s license and reliable transportation
• Ability to lift and move equipment up to 50 lbs

Preferred

• Basic mechanical or technical aptitude
• Experience working with electronics, vehicle equipment, or installations
• Familiarity with shipping processes and logistics coordination
• Experience working in fleet, transportation, or technical service environments

Personal Attributes

• Reliable and detail oriented
• Strong problem-solving mindset
• Comfortable learning new technical systems and tools
• Team player who is willing to assist in different areas of the business
• Positive attitude with a customer service focus

Compensation & Benefits

• Competitive salary based on experience
• Opportunity to grow within a fast-growing transportation technology company
• Exposure to technical systems and field operations
• Collaborative and supportive work environment

Work Location: In person