CityWorks Senior Analyst

Cityworks Senior Analyst

Location: Florida residency required, 90 percent remote, but periodic in office (400 South Fort Harrison Ave, Clearwater, FL 33756), including a monthly mandatory meeting

Pinellas County relies on Cityworks AMS to manage critical public infrastructure and assets across our community. We're looking for a Cityworks Analyst who's excited to support and grow the platform—partnering with customers, solving problems, and turning data into decisions that keep the County running smoothly. If you enjoy helping people, diving into data, and making systems better every week, you'll feel right at home with us.

You'll love this role if you're...

• Supportive: You enjoy teaming up, sharing knowledge, and looking out for each other.
• Customer focused: You listen first and design solutions that make users' work easier.
• Problem solving: You like tough puzzles and finding pragmatic, elegant fixes that stick.

What would you do?

• Provide day to day support for Cityworks AMS (core, extensions, and connected services), triage incidents, and resolve issues with empathy and urgency.
• Configure and administer Cityworks, including security, roles, permissions, and workflows; ensure stable operations and a great user experience.
• Support Cityworks Mobile and related field applications; troubleshoot device/app issues and streamline workflows for crews in the field.
• Create and maintain templates, work orders, service requests, inspections, and asset hierarchies to meet evolving business needs.
• Collaborate with business stakeholders to translate requirements into Cityworks configurations that improve efficiency and data quality.
• Partner with GIS teams to maintain ArcGIS/Esri integrations, ensure spatial data integrity, and support asset management mapping and analysis.
• Use ETL tools (e.g., FME/SSIS) to move and transform data reliably between systems.
• Automate routine tasks and checks with Python; contribute to test scripts, documentation, and change management for safe, smooth releases.
• Collaborate with platform, security, and cloud teams (e.g., AWS) to keep the environment healthy and secure.
• Write performant SQL and develop operational reports and dashboards (e.g., Power BI, SSRS) that help customers monitor work and make decisions.

What do you need to have?

Education: degree in information technology, computer science, computer technology or related degree

Experience: Hands on experience supporting Cityworks AMS (or similar COTS asset/work management platforms). Strong SQL skills for queries and optimization; familiarity with indexes and stored procedures. Working knowledge of ArcGIS/Esri and managing GIS driven assets and relationships. Clear, friendly communication with both technical and nontechnical users; strong documentation habits.

Seven (7) years of technical and professional experience as described above and including at least one (1) year of customer service and professional team leadership or supervision; OR an Associate's degree as described above and five (5) years of experience as described above; OR a Bachelor's degree as described above and three (3) years of experience as described above; or; an equivalent combination of education, training, and/or experience.

Nice to have (Preferred)

• Experience with AWS services supporting COTS applications.
• Reporting tools such as Power BI and SSRS (and familiarity with legacy tools if needed).
• Python scripting for automation, data wrangling, and troubleshooting.
• Experience with ETL and data pipelines (e.g., FME, SSIS) and integrating Cityworks with other systems.
• REST APIs/JSON for integrations; basic version control (Git).

Why should you join Pinellas County's Business Application Services (BTS)?

• Meaningful public service impact: the work you do directly improves how residents experience Pinellas County.
• A supportive, family-like team that's customer focused and loves solving problems together.
• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Application Analyst, Sr., E24