Transfer Care Specialist (On Call)- Toland Herzig Funeral Homes and Crematory

Job Description

Job Description

Landmark Funeral Group is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision. 

As part of Landmark Funeral Group, this position supports our operating partner,  Toland Herzig Funeral Home and Crematory , where this role will be based and contribute day-to-day. 

Every role at Toland Herzig Funeral Home and Crematory   supports our mission of serving families with excellence. Our team members understand that the details matter — from the way we communicate with a family to the way we coordinate each step of the cremation and service process. We value compassion, professionalism, reliability, and a calm presence. 

Role Overview 

As a Transfer Care Specialist, you'll play a vital behind-the-scenes role by ensuring individuals entrusted to our care are transported safely, respectfully, and with dignity. This position combines independent work, driving, professionalism, and compassionate service. 

If you're dependable, calm under pressure, enjoy working independently, and want to make a meaningful difference in your community, we'd love to meet you. 

What You'll Do

Provide Compassionate Transfer Care 

• Respond promptly to locations including residences, hospitals, nursing facilities, hospice centers, medical examiner offices, and other healthcare facilities.  
• Safely and respectfully transfer individuals into our care while maintaining the highest standards of dignity and professionalism.  
• Verify identification and documentation before transport.  
• Communicate professionally with families, healthcare professionals, first responders, and law enforcement.  

Safely Transport Those Entrusted to Our Care 

• Operate company transfer vehicles safely and responsibly.  
• Follow all company policies and safety procedures.  
• Ensure timely transportation to the appropriate care center.  

Maintain Equipment & Documentation 

• Complete transfer documentation accurately and thoroughly.  
• Apply identification bands and properly document personal belongings.  
• Maintain clean, organized transfer vehicles and equipment.  
• Inspect and safely operate cots, stretchers, and other transfer equipment.  

Support the Team  

• Participate in rotating on-call schedules.  
• Provide backup assistance as needed.  
• Assist wherever needed while maintaining Landmark's commitment to compassionate service. 

Qualifications 

• High school diploma or equivalent preferred.  
• Valid driver's license with an acceptable driving record.  
• Ability to safely lift, push, pull, and maneuver equipment and individuals with assistance and proper equipment when necessary.  
• Comfortable working evenings, weekends, holidays, and on-call schedules as needed.  
• Previous experience in transportation, healthcare, EMS, public safety, funeral service, or customer service is preferred but not required. 
• Ability to remain calm, respectful, and professional in emotionally sensitive situations.  
• Strong communication and interpersonal skills.  
• Dependable, punctual, and self-motivated.  
• Ability to work independently while also supporting a collaborative team. 

Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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