Snow Tubing Supervisor

Job Description

Job Description

Mohawk Mountain is currently recruiting a Snow Tubing Operations Supervisor.

The Snow Tubing Operations Supervisor will be responsible for running the day to day operations of the Snow Tubing department at Mohawk Mountain. The Snow Tubing Operations Supervisor will be present during all operational hours of the Snow Tubing area and until all guests have left the area. Snow Tubing Operations Supervisor will lead by example, setting the standard for providing an outstanding customer experience through professionalism, extensive training and a friendly, welcoming demeanor.

Essential Duties and Responsibilities of the Snow Tubing Operations Supervisor

• Provide a consistent and pleasant customer experience.

Have regular contact with customers, including instruction, problem resolution and addressing concerns.

• Help hire, train and develop Snow Tubing staff, in a secure, civil and energized work environment.

Schedule and manage employees for work sessions as conditions and guest visits dictate.

• Oversee the appropriate set-up of the Tubing site, its boundaries, markings, signage, access points, customer service infrastructure or amenities and any other routines on a daily basis, or as needed. Oversee the appropriate shutdown protocols at the end of each tubing day, ensuring that all departmental equipment and supplies are secured and removed from public use.

• Maintain orderly traffic within the tubing area. Keep to schedules and session timing.

• Meet or exceed customer expectations and company standards for cleanliness.

• Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience.

• Understand Mohawk Mountain standards, policies and practices. Communicate them to customers and/or employees effectively when needed. Take corrective measures as appropriate.

• Communicate daily (or more frequently, as needed) with Mountain Operations regarding any conditions or occurrence which could affect the best possible operation of the Tubing department.

• Understand and use proper radio and communications protocols.

• Establish and maintain good, routine communication with the Mountain Operations Manager and ensure that information is passed along efficiently and accurately.

• Maintain any logbooks, reports, protocols associated with this department.

In addition, the Snow Tubing Operations Supervisor may assist with:

• General customer service for questions, offering information, assistance and problem solving.

• Promoting, scheduling and facilitating Snow Tubing Groups.

• Any other responsibilities or tasks deemed necessary.