Associate Medical Director (Honolulu)

Primary Purpose

The Associate Medical Director is responsible for working collaboratively with the Medical Director and the Senior Leadership Team to manage the day‑to‑day functions of clinical operations, quality assurance and quality improvement, and provider management. The Associate Medical Director is a member of the Senior Leadership Team and leads clinical direction in alignment with the mission and vision of Kalihi‑Palama Health Center (KPHC). This position is 60–80% clinical and 40–20% administrative, depending on KPHC’s needs. While providing direct patient care, the incumbent participates in the Patient Centered Medical Home (PCMH), where each team member plays an integral role in delivering patient‑centered health care.

Essential Duties

• Work collaboratively with the Medical Director to provide clinical leadership for KPHC’s medical programs.
• Provide patient care including medical evaluation, treatment, and consultation services to KPHC patients in accordance with acceptable standards and within KPHC’s scope and practice guidelines.
• Document in the electronic medical record within required timeframes.
• Be available to staff as needed, responding to emergencies, addressing incident reports, attending to patient or staff concerns and grievances.
• Provide support to and coordinate the organization’s response to disasters, significant weather events, or other threats to the clinic.
• Understand the role of the Medical Director within the organization and assume the responsibilities of the Medical Director in his/her absence.
• Assist in developing and implementing system‑wide, uniform standards of medical clinical practice, quality assurance/management programs, practice guidelines and protocols, and interdisciplinary collaboration, such as delegation orders for nurses and policies and procedures related to patient care.
• Collaborate with the Quality Improvement/Quality Assurance (QI/QA) team to ensure ongoing implementation of an effective quality improvement program that maintains a high level of service quality.
• Provide oversight or lead special projects, programs, or practice locations under the direction of the Medical Director.
• Play an active role in recruiting and retaining medical staff.
• Facilitate constructive peer‑to‑peer communication.
• Collaborate with other providers and members of an integrated delivery system to continuously improve the health of the population and communities served by KPHC.
• Participate in off‑site events, meetings, or conferences representing KPHC.

Key Performance Indicators (KPIs)

• Finance
• Operational efficiency and effectiveness
• Patient satisfaction
• Employee satisfaction

Other Duties

• Perform other job‑related duties as assigned by the Medical Director.

Education

• Medical or Osteopathic doctorate degree from an accredited medical school.
• Completion of residency in a primary care specialty at an accredited U.S. residency program.
• Participation in continuing education programs and maintenance of current BLS certification.

Licensing and Certification

• Unrestricted license to practice medicine in the State of Hawaii.
• Board Eligibility or Board Certification in a specialty recognized by the American Board of Medical Specialties.
• Current Basic Life Support certification.
• Current DEA and Hawaii State Narcotics registration.

Experience

• Five (5) years of practice in primary care.
• FQHC (Federally Qualified Community Health Center) experience preferred.

Working Conditions

The work environment is representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level is usually moderate. Work hours are 8:00 am – 4:30 pm, Monday through Friday, with occasional extended hours as needed.

Physical and Mental Demands

• Occasional lifting and/or moving of up to 25 pounds.
• Consistent verbal communication and the ability to listen.
• Frequent sitting and use of hands to manipulate tools and controls.
• Occasional walking, standing, and reaching with hands and arms.
• Demonstrate sound judgment, creativity, and problem‑solving abilities.

Communication Demands

• Verbal communication skills and ability to follow oral and written instructions.
• Ability to read and interpret documents such as medical clinical guidelines, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.

Equipment Use

Desktop/laptop computer.

Competencies

• Emotional Intelligence
• Interpersonal Skills / Customer Service
  • Displays genuine concern for patients’ welfare and comfort.
  • Demonstrates polite, courteous, and respectful attitude with internal and external customers.
  • Ability to give and receive positive, constructive feedback.
  • Respect and sensitivity for cultural differences.
• Communication
  • Communicates well with patients, clients, and community members.
  • Effectively communicates respectfully with co‑workers and supervisors.
  • Communicates effectively, verbally and in writing, as required.