Control Room Administrator - PS MIA

Control Room Administrator

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

Responsibilities & Expectations

• Coordinate fleet vehicle operations, including maintenance scheduling, refueling services, detailing, and related invoice management.
• Manage fleet administration, including vehicle registrations, insurance documentation, permits, and compliance for all company-owned vehicles.
• Oversee valet and Member vehicle operations, ensuring accurate daily vehicle logs, parking coordination with onsite Security, and auditing of vehicle and rental car records
• Review PSNAX entries to ensure accuracy of Member vehicle parking charges, baggage handling chargebacks, and related logistical data.
• Manage third-party vendor relationships related to fleet, vehicle detailing, washing, and rental coordination.
• Serve as the badging and compliance coordinator, overseeing badge issuance and onboarding-related compliance requirements for P/S associates.
• Review all reservations to identify logistical requirements such as rental vehicles, service animals, and pets-in-cabin, and communicate relevant details to the Control Room and Member Services teams.
• Monitor and update international departure requirements and ensure boarding passes are printed daily for current and upcoming travel.
• Coordinate daily staff assignments and operational schedules, including alignment with airlines and federal authorities.
• Manage petty cash and track all operations-related expenses in accordance with company policies.
• Oversee and maintain operational equipment, including radios, surveillance kits, mobile devices (iPhones), and other assigned Operations assets, ensuring proper tracking, functionality, and inventory control.
• Maintain Control Room administrative communications, including email correspondence and distribution of shift briefings.
• Provide training and onboarding support for new control room administrator team members.
• Perform additional duties as required to support daily operational logistics and uphold the overall service mission.

Requirements

• Bachelor's Degree from an accredited institution preferred.
• Minimum education requirement of High school Diploma/GED.
• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Characteristics Sought

• Driven
• Meticulous
• Methodical
• Calm
• Accurate
• Efficient
• Team-player

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly health & wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.