Plumbing Service Technician

Position Summary
The Plumbing Service Technician is responsible for diagnosing, repairing, installing, and maintaining residential plumbing systems. This position requires strong technical expertise, adherence to safety standards, and professional customer communication to guide customers toward informed and confident purchasing decisions.
This role is classified as non-exempt (hourly) and is eligible for overtime in accordance with California law and applicable Industrial Welfare Commission Wage Orders. Essential Duties and Responsibilities
The following duties are representative of the position and are not intended to be all-inclusive. Additional responsibilities may be assigned as business needs require.

• Diagnose and repair residential plumbing systems, including water, gas, sanitary, and storm systems.
• Assemble pipe sections, tubing, and fittings using couplings, clamps, screws, bolts, cement, solvent, caulking, soldering, brazing, and welding equipment.
• Install pipe assemblies, fittings, valves, fixtures (sinks, toilets, faucets), and appliances (including water heaters and dishwashers).
• Measure, cut, thread, and bend pipe using hand tools and power equipment.
• Fill pipes or plumbing fixtures with water or air to test systems and detect leaks.
• Review applicable plumbing codes, building plans, and specifications to determine work details and procedures.
• Prepare written job estimates and clearly explain repair or replacement options to customers.
• Study building plans and inspect structures to assess materials, equipment needs, and installation sequencing.
• Locate and mark positions for pipe installations and connections using measuring instruments.
• Cut and access structural openings as necessary to accommodate installations.
• Hang supports and secure piping systems properly and safely.
• Perform underground plumbing installation and repair, including use of trenching or excavation equipment as appropriate.
• Install underground storm, sanitary, and potable water piping systems and connect fixtures accordingly.
• Perform drain clearing and debris removal as necessary during repairs or renovations.
• Complete service documentation, work orders, reports, and time records accurately and timely using company systems.
• Collect payment from customers at the completion of each job in accordance with company cash handling policies.
• Safely operate company vehicles and maintain an acceptable driving record in accordance with company vehicle policy.
• Comply with all company policies, safety standards (including Cal/OSHA requirements), attendance policies, dress code standards, and code of conduct expectations.

Core Competencies
Success in this role requires demonstration of the following competencies:

• Communication
• Customer Focus
• Dependability and Productivity
• Interpersonal Skills
• Organization
• Quality Workmanship
• Results Orientation
• Technical Job Knowledge
• Problem Solving
• Product and Service Expertise
• Sense of Urgency

Required Skills and Abilities

• Strong analytical ability and attention to detail.
• Ability to read and interpret blueprints, building plans, technical manuals, and specifications.
• Excellent customer service skills with the ability to explain complex plumbing issues clearly and professionally.
• Ability to work independently and complete assignments accurately the first time.
• Professional, neat appearance consistent with company standards.
• Valid California driver’s license with an insurable driving record.
• Ability to comply with company background screening and drug testing policies to the extent permitted by applicable California law.
• Commitment to following all safety procedures and company policies.
• Ability to work collaboratively within a team-oriented environment to achieve customer satisfaction goals.

Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this job:

• Ability to lift, lower, push, and pull objects weighing up to 50 pounds unassisted.
• Frequent standing, walking, bending, kneeling, crouching, climbing, balancing, reaching, and working in confined spaces.
• Ability to work on uneven or unstable surfaces.
• Extended use of hands for handling, gripping, and manipulating tools and materials.
• Ability to communicate clearly and effectively in person and by phone.

Reasonable accommodations may be made in accordance with applicable law to enable qualified individuals with disabilities to perform essential job functions.

Work Environment

• Work is performed in the field at customers’ residential properties.
• Duties may be performed indoors and outdoors.
• Exposure to varying weather conditions, dust, mists, wastewater, and plumbing-related chemicals may occur.
• Use of personal protective equipment (PPE), including safety footwear, gloves, eye protection, face shields, and hard hats, may be required in accordance with company policies and Cal/OSHA regulations.