Center Ops Senior Director

Job Description

Job Description

Lead the future of vascular care . AVA is seeking a dynamic Senior Director of Center Operations to drive clinical excellence, operational performance, and strategic growth within a high-performing outpatient vascular center in the DC Metro area. This influential leadership role combines business acumen, physician partnership, and patient-centered innovation to deliver exceptional outcomes for patients, providers, and the communities we serve. As the senior operational leader, you will oversee center performance, financial results, staff and physician engagement, quality initiatives, and referral growth while serving as a trusted partner to both AVA and local stakeholders.

The AVA Senior Director of Center Operations is responsible for the overall management and strategic growth of their assigned outpatient vascular center. This position is responsible for the comprehensive oversight of the vascular outpatient-based lab (OBL), including the following functions: day-to-day center operation, physician and staff management, financial/P&L responsibility, quality/clinical performance improvement, and community education. The Sr Dir of Center Operations is also responsible for maintaining collaborative and consultative client relationships in the center’s service area. This is a full-time, on-site role with a base salary range of $138K to $150K plus bonus. We offer a full healthcare benefit package and other perks such as 401k w/match, PTO program & more!

Essential Functions/Responsibilities

Manage Center Operations:

• Oversee the day-to-day management of the outpatient clinic(s) and other vascular related programs, as applicable.
• Work with AVA resources to continuously assess current clinic workflows, processes, and procedures. Identify areas for improvement, develop and implement best practices, and make other appropriate changes to improve clinical outcomes.
• Effectively communicate and ensure alignment between AVA resources and the vascular center’s staff and physicians.
• Optimize the roles and responsibilities and provide day-to-day direction to the center’s clinical and non-clinical staff.
• Collaborate with center’s Medical Director, physicians and other health care providers to ensure high-quality patient care.
• Manage and develop center staff including working with AVA resources and leadership team on interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews.

Financial Management:

• Coordinate all aspects of financial activities and financial performance for the center.
• Ensure financial success of the center by regularly reviewing key financial metrics, identifying performance issues, and implementing corrective, best practices.
• Prepare and present periodic financial result reviews to AVA and center leadership.
• Work with the AVA RCM team to stay current on reimbursement changes while providing physician and staff updates and education as needed.
• Manage labor and supply expenses to be in line with the center’s financial goals.

Manage Community Education and Marketing Initiatives:

• Work with AVA Marketing to develop the center’s strategic marketing plan. Coordinate and execute the plan to achieve the patient referral goals of the vascular center.
• Work collaboratively with the center’s physicians and staff to identify and build relationships with key referral sources to ensure high referral and patient satisfaction.
• Coordinate in-person visits with providers in the service area to increase awareness of the capabilities of the center.  Schedule and support community educational events. Track and measure effectiveness of community education activities.
• Regularly communicate and align with the center staff and physicians as well as with AVA leadership regarding community education goals, strategies, and outcomes.

Manage Quality/Performance Improvement functions:

• Implement and manage a continuous Performance Improvement Program (PIP) while continually striving to meet AVA center quality metrics.
• Monitor patient and referring physician satisfaction.
• Ensure Patient Safety Guidelines are followed. 
• Ensure center employees complete annual compliance requirements.
• Promote a work environment that encourages the escalation of compliance concerns.

Relationship Management:

• Develop effective working relationships with center physicians and staff in a manner that leads to having their buy-in to the center’s goals and objectives.
• Consistently demonstrate and communicate the value AVA brings to the vascular center.
• Maintain a relationship with the AVA leadership team that is consistent with the company culture, our mission, and our vision.
• Consistently communicate to constituents the center’s strategic goals and objectives while remaining compliant with all AVA operational standards.

Required Education, Experience and Credentials:

• Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred with at least one year of experience in vascular healthcare
• Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field with at least three years of experience vascular healthcare
• Management experience in a clinical setting is required
• Vascular experience is required

-OR-

Required Knowledge, Skills and Abilities:

• Strong interpersonal, verbal and written communication skills including strong customer service and community education/marketing skills.
• Leadership and team building skills with a demonstrated ability to influence and motivate physicians and staff members.
• Strong organization and time management skills with the ability to multi-task in a fast-paced environment and to commit to personal and team accountability.
• Strong analytical and quantitative skills including budget creation, strategic planning and the ability to use data to manage the business.
• Demonstrated knowledge of regulatory/accrediting requirements in healthcare
• Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)

If you are looking for a career role with a dynamic, growth-oriented vascular group in PG County, apply today!

We are an outpatient vascular and wound care organization, treating patients with chronic wounds in a physician driven environment that puts patients first.

Company Description

We are an outpatient vascular and wound care organization, treating patients with chronic wounds in a physician driven environment that puts patients first.