Service Desk Specialist

Job Description

Title : Service Desk Analyst

Location : St. Paul, MN

Job Type : Contract-to-Hire

Compensation : $22-28/hr

Industry: Media & Broadcasting
---

About the Role
Our firm is hiring on behalf of a long-established, multi-location organization in the media and communications industry seeking a Service Desk Analyst to join its central IT team. This on-site, early-career opportunity is based at the company's corporate headquarters in St. Paul, MN and focuses on delivering front-line technical support to local and remote employees.
This role is well suited for customer-service-oriented IT professionals who enjoy direct interaction with users, value clear communication, and want to grow their technical skills in a collaborative environment. Training and mentorship are provided, with opportunities to take on increasing responsibility over time. Job Description
The Service Desk Analyst serves as the first point of contact for IT support, handling walk-ups, service requests, and escalations from non-local markets. The role supports a Windows- and iOS-based environment and contributes to a positive employee experience through responsive, empathetic service.

Key Responsibilities

• Triage, document, and resolve support tickets using the organization's service management system
• Provide hands-on support for PCs, peripherals, and mobile devices, including deployment and maintenance
• Troubleshoot hardware, software, and access issues across enterprise and hosted applications
• Manage user access and permissions in Active Directory
• Support device imaging and deployment (current and future state using Microsoft Intune)
• Assist with the rollout of a new ticketing system and evolving IT processes
• Maintain documentation and contribute to an internal knowledge base
• Follow security and data-handling protocols
• Collaborate with IT projects, testing, and technology improvements

Average workload includes 20-25 tickets per day, with opportunities to expand responsibilities as skills develop. Qualifications

Required

• 1-2 years of experience in help desk, service desk, or general IT support (or a relevant combination of education, certifications, and experience)
• Strong customer service skills and comfort in a client-facing, walk-up support environment
• Experience supporting Windows environments; familiarity with iOS devices
• Basic hardware and software troubleshooting experience
• Experience with ticket triage and user support workflows
• Working knowledge of Active Directory access and permissions
• Clear verbal and written communication skills
• Strong organizational, problem-solving, and time-management abilities
• Willingness to learn, adapt, and grow in an evolving IT environment

Preferred

• Associate's or bachelor's degree in an IT-related field
• Prior help desk or service desk experience in a corporate environment
• Experience with Office 365, remote support tools, and ticketing systems
• Exposure to imaging, device provisioning, or Intune deployments
• Familiarity with ITIL concepts, Apple products, or basic cybersecurity principles

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!


#ZR
#LI-LS1
#LI-Onsite

Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary:


Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.


Review DAHL & earn up to $100 |
Refer a friend for rewards |