Regional Operations Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking a Regional Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

Responsibilities

• Partnering with client operations management teams to achieve a best-in-class service
• Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization
• Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility
• People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services
• Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results
• Service Management:
• Service Level Reporting
• Service Risk Management & Escalation
• Operational Improvement Planning
• Global Operations Manager Collaboration
• Program Management
• Data Security and Component Handling Best Practices
• Operational Health & Safety Program Collaboration
• Process development for delivering services to scope specifications & best practice Client Relationship Management
• Resource Management:
• Quarterly resource forecasting per site per region
• Partnering with recruiters on job requisition specifications and candidate qualification specifications
• Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
• Employee On-boarding & Off-boarding responsibilities
• Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region
• Management responsibility for Team Leads
• Collaboration on new/changed HR program development, design, and execution
• Career path, training, and employee development
• Ensuring succession planning for the region
• Regular 1:1s with team members
• Quarterly performance review of team members
• Partnering with HR on employee issues

Skills

• 5+ years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience
• HS Diploma or GED
• Experience in lean management for operations, planning, finance, or consulting
• Project management: proven ability to lead cross-functional projects
• Strong analytical and problem-solving skills with extensive business acumen
• Effective communication and intercultural skills
• Highly innovative, flexible, and self-directed
• People skills - maximizing trusting effective relationships
• Strong written and verbal communication skills
• Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical
• A smart way of thinking to find innovative approaches for business operations management
• A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
• Passionate self-starter, decisive, and able to move with speed to implement ideas.
• Bachelor's Degree from an accredited institution
• Multi-site experience leading teams and operations

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.