Customer Service Clerk - Nights and Weekends

Job Description

Job Description

Customer Service Reps must provide excellent customer service, following company policy and selling

products to individuals at the convenience store.

ESSENTIAL RESPONSIBILITIES

Customer Service Rep responsibilities include, but are not limited to, the following:

(Other duties may be assigned)

 Providing excellent customer service

 Using suggestive selling techniques

 Reacting to and reporting customer complaints tactfully and promptly

 Following company policies and all laws governing beverage and tobacco sales

 Following all credit card and check cashing policies

 Following all company safety and security policies

 Looking for and eliminating safety hazards

 Reporting unsafe acts or conditions to management

 Preparing required accident/incident reports; immediately reporting such activity to the Store

Manager

 Operating cash register and all point-of-sale equipment efficiently

 Reporting to work on time and when needed

 Preparing shift reports and other reports required by management

 Adjusting to work schedule as needed

 Working flexible hours and performing as a team leader

 Following policies established to prevent loss of cash and merchandise due to actions by employees,

vendors, and customers

 Watching for employee, customer, and vendor theft, misuse of company property, drive-offs,

loitering, drug selling, or use.

 Safeguarding cash and merchandise

 Handling cash and safe drops in accordance with company policies

 Cleaning shelves, drives, dispensers, restrooms, store interior, and other designated areas

 Assisting management with counting inventory as required

 Stocking restrooms and windshield washing supplies

 Pricing, stocking, rotating, and counting merchandise

 Assisting management in maintaining buildings, equipment, and grounds

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential

functions.

DARA'S JOB DESCRIPTION

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) is preferred, or equivalent experience.

Previous customer service experience desired.

LANGUAGE SKILLS

Ability to read and interpret documents such as rules, operating and maintenance instructions, and

procedure manuals. Ability to write routine reports. Ability to speak effectively before customers and

employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form. Ability to deal with problems involving several concrete variables in standardized

situations.

Dara's Corner Market

Company Description

Dara's Corner Market