Lottery Attendant

Lottery Attendant

Elmer's is looking for a warm and gracious lottery attendant to help us with our mission of Delighting our Guests! Lottery attendants must have positive Guest interactions, ensure that lottery players have a clean, comfortable environment in which to play, ensure that if food is ordered, the Guest is delighted with their meal and service, and anticipate Guest needs during their stay.

Benefits:

• 50% meals and 30% discount when dining as a Guest (and our food is delicious!)
• Employee assistance program
• Employee referral bonuses
• $10,000 company paid life insurance
• Preventative Care Plan (voluntary)
• Dental Insurance (voluntary)
• Vision Coverage (voluntary)
• Accident, Critical Care Insurance, and Hospital Indemnity plans (voluntary)
• Flexible medical & dependent care accounts (voluntary)
• 401 (K) with a company match (voluntary)
• Paid Time Off hours earned (able to use after 90-days)

Job Duties:

• Follows proper service sequence as defined by ERI.
• Greets Guests in a warm and welcoming manner.
• Educates Guests on Oregon Lottery products
• Extensive cash handling
• Complies with all state and federal regulations regarding the sales of Lottery and alcohol products. Must also comply with company policies and procedures regarding checking identification of anyone who appears under the age of 30.
• Ensures that Guests drinking alcohol are not served if showing signs of visible intoxication. If refusing service, team member must handle the situation with tact and diplomacy and be able to de-escalate conflicts/confrontations.
• Maintains the cleanliness of the bar/lounge including cleaning the Lottery machines between each Guest.
• Must be able to prioritize and balance multiple transactions as it relates to the needs of the Guest and the mission of the Company.
• Takes food and beverage orders from Guests and enters order into POS for kitchen staff to prepare.
• Prepares all non-alcoholic beverage orders and alcoholic beverages
• Ensures that food and beverage orders are delivered in a timely manner and presentation meets Company standards. Obtains any additional items needed and fixes any problems with the order as noted by the Guest.
• Maintains proper dining experience, delivering hot food hot, cold food cold, checking on satisfaction within two minutes of food delivery, fulfilling Guest needs, offering drinks, appetizers, and desserts, replenishing utensils, and refilling beverages when necessary.
• Bus and reset tables
• Ensures proper payment by reviewing Guest check before delivering to Guest.
• Delivers presented payment to cashier if Guest leaves payment at the table. Brings back correct change and/or credit card slip for signature.
• After Guest has left the table, wipes down table and seats, vacuums as needed under table, restocks and cleans any necessary table top items (salt & pepper, sugar, etc.).
• Completes side work and extra projects as assigned including, but not limited to, cleaning assigned section and server aisle, restocking food and supplies in server aisle, and cleaning counter, shelves, and equipment.

Qualifications:

• High School graduate or equivalent.
• Must be able to speak, read, write, and understand the primary language of the work location and of the Guests who typically visit the work location.
• Must be able to perform simple mathematical calculations and complete computer data entry.
• Must have a valid Food Handler's Card
• Must have a valid Alcohol Server Permit.
• Must be at least 21 years of age due to Lottery guidelines
• Must have positive interpersonal skills
• Must have strong cash handling skills
• Must be able to meet the shift's needs of fluctuating business demands
• Requires knowledge of Lottery games, sequence of service and dining room procedures.
• Must be Guest sensitive and possess a sense of timing so that different courses may be served at the proper time.
• Must make quality decisions relying on experience and good judgement with supervisory assistance by the manager on duty.
• Must be able to work independently as well as in a team environment

Job Purpose:

Lottery Attendant / Bartenders are responsible for ensuring that every Guest is delighted with their experience at Elmer's. Lottery Attendants / Bartenders must have positive Guest interactions, ensure that Lottery players are attended to in a gracious and timely manner, that proper cash handling is practiced at all times, ensure that the Guest's meal is delivered as ordered, that the Guest is satisfied with their meal and service, and anticipate the Guest's needs throughout the Guest's stay.