Delivery and Release Manager

Release Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Release Manager for a contract assignment with one of our premier hospitality clients in Dallas, TX. This is an exciting opportunity to join a forward-thinking global technology team at the forefront of hospitality innovation. In this role, you will play a critical part in planning, implementing, and delivering technology initiatives across core renovation, technology platforms, and strategic internal partnerships. You will own the end-to-end software delivery and release process, build trusted relationships across the organization, and drive meaningful improvements to processes and workflows. Working within a dynamic, fast-paced environment, you will collaborate with cross-functional teams to ensure consistent, high-quality delivery that supports continued global growth and innovation.

Responsibilities:

• Follow an Agile delivery methodology to ensure consistent delivery of projects and deliverables
• Plan, schedule, and manage end-to-end release schedules and activities
• Collaborate with partner teams and stakeholders to align on delivery schedules and timelines
• Coordinate with Architecture, QA, DevOps, and Operations teams for release execution and implementation
• Conduct release retrospectives and root cause analyses (RCAs) and track progress toward resolution
• Maintain release calendars and communicate timelines, risks, and status updates to relevant parties
• Identify and mitigate risks that may impact release quality or timelines
• Participate in broader Software Engineering activities including process definition and improvement, reporting, interviewing, training, staffing, demand intake, estimation, initiation, and planning
• Maintain accurate delivery data in project management and collaboration tools
• Update release and services artifacts following each release
• Manage workflow, ensure the quality of work, and streamline departmental procedures where applicable

Skills:

• Strong proficiency with project management and collaboration tools such as Jira and Confluence
• Familiarity with CI/CD tools such as Stash and GitLab
• Familiarity with DevOps practices and principles
• Excellent communication and stakeholder management skills
• Ability to identify, assess, and mitigate risks that may affect release quality or delivery timelines
• Strong organizational skills with the ability to manage multiple priorities across global teams

Qualifications:

• 2+ years of experience in a Release or Delivery Management role utilizing Agile methodology
• 3+ years of professional work experience in Technology or a related field
• Demonstrated experience conducting Release Retrospectives and RCAs and tracking progress on resolution
• Experience updating services and release documentation
• Ability to travel up to 10% of the time as required
• Availability to work on global projects across multiple offices or remote locations

This is a rare opportunity to contribute to the future of hospitality technology on a global scale, working alongside a talented and innovative team dedicated to transforming the guest experience. If you are a driven and collaborative technology professional who thrives in a fast-paced, agile environment, this role offers the chance to make a meaningful impact while advancing your career within a world-renowned organization.