Shift Leader

The Shift Leader works alongside the General Manager to oversee daily operations, lead the team, and ensure the restaurant meets Jersey Mike's standards for quality, cleanliness, speed, and customer service . Responsibilities Lead by example and support the team during each shift. Ensure excellent customer service and accurate food preparation. Maintain food safety, cleanliness, and operational standards. Train, coach, and provide direction to team members. Handle customer concerns professionally. Ensure employees complete assigned tasks efficiently and correctly. Communicate with the General Manager regarding staffing and store operations. Follow all company policies and procedures with integrity. Perform all duties of a Line Employee as needed. Requirements 18 years or older. Positive, energetic, dependable, and hardworking. Strong teamwork and communication skills. Willingness to learn and lead others. Available for days, nights, weekends, and holidays. Ability to work in a fast-paced environment and stand for extended periods. Ability to lift up to 40 pounds. Our authentic taste - served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) - is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike's is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything's created right in front of you. It's what makes Jersey Mike's the most authentic tasting submarine sandwich available, truly a "Sub Above", and it's a tradition of quality we'll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities. #J-18808-Ljbffr