Account Manager

Account Manager

Raken is a cloud-based, mobile, collaboration platform for the construction industry — we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7,000 year old industry. To achieve this, we aim to attract unique, passionate people to the cause. We believe that faster, better reporting will improve the working lives of nearly 10% of the US labor force—the percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial, Residential, and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world.

Account Managers at Raken are the primary relationship owners for clients within our core market. You will act as the strategic point of contact throughout the customer journey – building long term relationships that drive business outcomes, conducting business reviews, preparing for and executing renewals, and identifying deeper adoption opportunities. Your goal is to ensure each of your clients achieve measurable success with Raken, driving client satisfaction, retention and long term value.

This is a proactive role that requires a strong blend of technical proficiency and relationship building skills. You will work cross functionality to advocate for your clients' needs and you will be ruthlessly focused on ensuring your clients successfully adopt new product features as Raken evolves. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills.

This is a remote position for candidates located anywhere in the continental US. If a candidate is local to the San Diego area - the position is available as a hybrid role with the company HQ/Office located in Carlsbad, CA.

This is an exempt position.

Why Join Raken?

• Raken is a fast-growing SaaS company based in Carlsbad, California, serving thousands of customers worldwide.
• We have received numerous awards, including recognition on Forbes' America's Best Startup Employers, the Inc. 5000 List of Fastest Growing U.S. Companies, and Top Workplaces in California.
• We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021.
• Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2, Capterra, and Software Advice, and we are recognized by G2 year after year.
• Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way.
• Our core values guide everything we do: Take Ownership, Keep Evolving, Stay Balanced, Elevate Others, and Let's Go!

If you are a driven individual who wants to make an impact at a company that truly values its culture, employees, and customers, Raken is the place for you.

Role Responsibilities:

• Serve as the strategic point of contact and relationship owner for customers within our Core Market
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals.
• Own and drive renewals, retention and adoption for assigned accounts
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer's champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

Skills, Qualifications and Attributes:

• 2-3 years in SaaS account management or client facing roles
• Demonstrated experience owning renewals and long term retention goals within assigned accounts
• Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
• Strong presentation skills, as well as ability to master technical workflows
• Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
• Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
• A strong desire to execute, drive impact and deliver measurable results
• Have a positive attitude, be a self starter and above all, a great teammate

Ideal Qualifications:

• Spanish fluency is a bonus
• Ability to come into our Carlsbad, CA office 2-3x per month

Benefits:

• Medical, dental and vision with generous employer contribution
• HSA/FSA
• Life/LTD
• Generous PTO
• 12 Paid Holidays
• 401k + Match
• Continuing education
• Free on-site gym
• Monthly Social Events
• Excellent company culture
• Modern office with Ocean view and amenities

Diversity and Inclusion:

We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.