Customer Service Associate I
Sturm, Ruger & Company, Inc
- # Customer Service Associate IApplylocations: Mayodan, NCtime type: Full timeposted on: Posted 10 Days Agojob requisition id: R0003436# **If you are a current Ruger employee, please** click here to apply internally.**Job Description:****Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.****Essential Job Duties:*** Respond to detailed telephone inquiries* Maintain a positive professional attitude through all calls, and listen attentively to customer needs.* Maintain customer confidentiality.* Identify firearms that should be returned to the factory for service* Use technical knowledge to provide guidance to customers over the phone.* Use computer software including MOM or Oracle.* Process payments for service/parts orders.* Generate shipping labels and process emails.* Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.* Provide support for quarterly parts inventories.* Strive to resolve customer issues on the first contact and advocate for the customer.* Participate in training as mandated by OSHA standards.* Other duties as assigned by the supervisor.**Qualifications and Skills:*** Data entry skills* Experience with computer software like Oracle or MOM is preferred* Good verbal communication and attention to detail* Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.* Solid Ruger and/or Shop Ruger product knowledge* Must be comfortable working in a large group where flexibility and interaction is required.* Prior experience in a customer facing role is required.**Physical Demands:**Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting and some walking.
- J-18808-Ljbffr Sturm, Ruger & Company, Inc
Vacancy posted 1 day ago
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