Senior Patient Care Coordinator | Evergreen, Colorado

Senior Patient Care Coordinator (Primary Care)Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Senior Patient Care Coordinator (Primary Care) greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.Schedule: Monday - Friday, 8-hour shifts between the business hours of 7am-5pm. Schedule to be determined by supervisor upon hire.Location: 32135 Castle Ct. Evergreen, CO. Some training and coverage may be required at other clinic locations.Department: Family MedicinePrimary Responsibilities:Greets patients as they arrive and manages wait timeComplete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documentsCollects co-payments, co-insurance, and deductibles and issues receiptsManages cashier box and daily deposits according to company policiesLeading other members of the teamProcesses walk-in patients and visitorsAnswers phones and schedules appointmentsAnswer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as neededManages medical records (maintains, files/scans, prepares for schedule)Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.Establish and maintain effective working relationships with patients, employees, and the publicDemonstrates great depth of knowledge/skills in own functionSometimes acts as a technical resource to others in own functionProactively identifies solutions to non-standard requestsSolves moderately complex problems on ownWorks with team to solve complex problemsPlans, prioritizes, organizes and completes work to meet established objectivesMay coordinate work of other team membersPerforms all other related duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED2+ years of face-to-face or telephonic customer service experience1+ years of experience in a medical officeIntermediate level of proficiency in Microsoft Office applicationsPreferred Qualifications:1+ years of experience with electronic health/medical records1+ years of leadership experience1+ years of related scheduling experience in a healthcare setting1+ years of experience handling and triaging of telephone calls and a multi-system phone lineKnowledge of medical terminologyAbility to handle cash and to count money at high volumes including mathematical computationsSoft Skills:Ability to work independently and as a team, and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED