Office Support Specialist - St Clair Shores - 40 Hours - Days

Office Support Specialist - St Clair Shores - 40 Hours - Days

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Ensures accurate and timely entry, access, and retrieval of information from the electronic medical record.
• Responsible for assigned work queues and reports- identifying, resolving and/or reporting workflow issues. Generate and analyze routine and/or special reports.
• May obtain pre-authorization/authorization for ongoing services per payer requirements and communicate status of authorizations to the team.
• Works with third parties that assist with documentation review to identify and resolve issues in the workflow process.
• May collaborate with leadership to ensure that clinicians meet required productivity expectations regarding scheduling and customer status (i.e., hospitalizations and discharges).
• Provides office support and act as a resource for team members, customers, medical staff, and other professionals.
• Coordinates and processes bi-weekly payroll as required.
• May maintain morning and afternoon staff report-in process to ensure knowledge of staff schedules and safety in the field.
• Prepares, completes, and processes documents and records that require knowledge of departmental operations.
• Provides exceptional customer service in resolving problems with access to services, complaints, etc.
• May assist in making warm welcome calls to customers and/or caregivers.
• Participates in the orientation of new employees.
• Coordinates and initiate timely communication amongst staff and patients.
• Participates in initiatives related to process improvements and enhancements.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Requires high school diploma or G.E.D. equivalent. Associates degree or college coursework in business preferred.
• Requires computer proficiency, the ability to accurately type, and working knowledge of Microsoft Office. Experience with Outlook preferred.
• Requires strong organization and problem-solving skills, and the ability to adapt rapidly to changing priorities and tasks.
• Requires previous Home HealthCare experience or office/administrative support experience or completion of a college degree.