ServiceNow Architect

ServiceNow Technical Architect Info Gain Consulting LLC is seeking a ServiceNow Technical Architect to provide technical leadership and architectural oversight for an enterprise ServiceNow platform. This key personnel position will guide architecture across multiple teams and workstreams, recommend improvements and design patterns, and ensure development and configuration activities comply with approved technical standards, security requirements, and platform governance. The platform includes IT Service Management (ITSM), IT Operations Management (ITOM), Hardware and Software Asset Management (HAM/SAM), Strategic Portfolio Management (SPM), and HR Service Delivery (HRSD). Key responsibilities include: Providing expert architectural guidance and technical oversight across platform teams and workstreams. Analyzing application and platform inventories and recommending improvements to business processes, technical design, integrations, and platform efficiency. Architecting solutions involving module configuration, integrations, data models, CMDB structure, workflows, and platform guardrails. Reviewing technical designs, assessing change impacts and dependencies, and providing architectural approval within the established change management process. Recommending design patterns and architectural improvements that reduce technical debt, improve reliability, and support platform scalability and maturity. Ensuring development and configuration activities align with approved system models, technical standards, security requirements, and governance processes. Creating and maintaining architecture diagrams, data models, process flows, and version-controlled technical documentation. Maintaining architecture documentation consistent with TOGAF or a comparable enterprise architecture framework. Designing, documenting, and monitoring application layers and dependencies across user interfaces, deployment, public interfaces, application domains, application infrastructure, technical frameworks, and platform services. Overseeing platform security configuration standards and supporting vulnerability remediation. Coordinating with architects, project managers, developers, administrators, and cross-functional teams to resolve technical issues and maintain architectural consistency. Supporting architecture reviews, platform governance, and technical planning for enhancements and releases. Required qualifications include: Experience architecting ServiceNow platform solutions. Experience analyzing application and platform inventories and developing actionable architectural recommendations. Experience providing guidance on business processes, technical design, integrations, and platform efficiency. Experience creating and maintaining ServiceNow and enterprise architecture documentation, including diagrams, data models, process flows, and version histories. Experience applying TOGAF or a comparable enterprise architecture framework. Experience designing, documenting, and monitoring application layers and technical dependencies. Experience aligning technical solutions with approved system models, platform guardrails, and governance standards. Experience designing solutions involving ServiceNow module configuration, integrations, data models, CMDB structures, workflows, or platform guardrails. Experience collaborating with architects, project managers, developers, administrators, and cross-functional teams. Education: A bachelor's degree in a related field is desired. A minimum of five years of equivalent experience in information technology environments may be accepted in place of the desired degree. Required certification: Candidates must possess current ServiceNow certification supporting platform administration and solution design. Relevant certifications include: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) Certified Application Developer (CAD) Applicants must identify all current ServiceNow certifications and applicable implementation specializations. Preferred certification: The following advanced ServiceNow certifications are highly desired but not required: Certified Technical Architect (CTA) Certified Master Architect (CMA) Security and work arrangements: U.S. citizenship and Secret security clearance are required. Interim Secret clearance may be acceptable, subject to verification and applicable eligibility requirements before beginning work. Telework is subject to approval, and onsite attendance may be required. Occasional support outside normal working hours may be necessary for planned maintenance or critical incidents. How to apply: Submit a current résumé that clearly identifies: Relevant ServiceNow architecture experience. Experience analyzing application and platform inventories. Experience creating and maintaining enterprise architecture documentation. Experience with integrations, data models, CMDB structures, workflows, and platform governance. Current ServiceNow certifications and implementation specializations. Current security clearance level and status. Do not include classified, controlled, proprietary, or otherwise sensitive information in application materials. Equal employment opportunity: Info Gain Consulting LLC is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Info Gain Consulting