Senior Patient Logistics Coordinator - AZ

Senior Patient Logistics Coordinator - AZ

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The Senior Patient Logistics Coordinator (Sr. PLC) is responsible to provide and coordinate care to patients, providers, care team members, and organizational leaders. This position involves critical thinking and problem solving in providing effective and appropriate care within a safe and confidential environment, in collaboration with the other members of the Clinical Command Center team. This position is responsible for collaborating with members of the healthcare team and advancing personal/professional development that supports care innovation. The incumbent will have excellent communication skills, with an overall understanding of the continuum of care needs and patient experience outcomes. The incumbent will be able to effectively and efficiently identify needs of the patient and care team members to support and guide resources to the right functional role or to perform the appropriate role/workflow to meet the needs of the patient and progress the patient through the care continuum.

The Sr. PLC will also assist the Clinical Command Center (CCC) leaders in the Quality Assurance (QA) process, providing feedback on areas of opportunity for improvement, both at the individual level and the departmental levels to support the established departmental goals and metrics. The incumbent will progress patients through the care continuum timely and appropriately per protocols and procedure utilizing designated technology. Incumbent will support the growth initiative of the CCC by participating in pilots, implementations, and development of current and future workflows and functions as directed by the CCC leadership team.

• Functions as a lead resource to the CCC team; subject matter expert on the multiple applications and technology used to support patient care through the care continuum.
• Provides care for patients under services in the clinical command center.
• Monitors and appropriately escalates any delays in patient care transition management.
• Monitors RightFax folder to ensure all faxes are managed timely and appropriately.
• Ensures Command Center Displays are functional and updated, at least weekly.
• Ensures that reports are completed timely and accurately.

Required:

• Associates Other and or equivalent work experience demonstrating leadership function, and
• MA, CNA, LVN or or equivalent experience in a health care setting and demonstrated clinical competencies related to clinical command center functions,

Preferred:

• 2+ years working in a healthcare setting, preferably in bed placement and/or transfer center capacity,