Front Desk Agent

Concierge/Front Desk/Security AssociateAre you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Help us create an exceptional experience for our residents and guests.Benefits Include:401K with a 4% safe harbor matchPerks at Work- Discounted pricing on purchasesHoliday Pay including a Floating HolidayGenerous PTO that rolls over year over yearEmployee Assistance ProgramPaycheck AdvancesHealthcare optionsFinancial Hardship ProgramsCompassionate LeavePTO Cashout Option$250 Sign on Bonus! ($125 after 30 days of employment, $125 after 60 days of employment)Location: The Doliver of Tanglewood, an Independent Living and Assisted Living with Memory Care senior community.Full TimeAvailability: Must be available to work weekends and holidaysEssential Duties And ResponsibilitiesGreet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.Monitor all incoming public traffic and assist with inquiries.Maintain the cleanliness and orderliness of common areas and all public spaces.Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.Provide key support to the sales and marketing team by managing inquiries effectively.Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.Assist with maintenance orders, either on paper or through an electronic system.Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.Assist with scheduling job applicant interviews for department heads.Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.Be an active member of the community’s emergency response team.Maintain a professional appearance and good personal hygiene in accordance with company policies.For long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.Assist with special projects or tasks as assigned.Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.Minimum RequirementsHigh School diploma or GED required.Prior customer service, front desk, and telephone experience preferred.Valid Texas Driver’s License required.Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.Proficient in PC skills, including Microsoft Office, Word, and some Excel.Understanding of HIPAA requirements.EOE/M/F/D/V