Patient Care Specialist

Patient Care Specialist

Spero Health is seeking a Patient Care Specialist to join our team in Smyrna! This position supports the mission of "Saving Lives, Instilling Hope and Restoring Relationships" in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

The Patient Care Specialist responsibilities include, but are not limited to the following:

• Answering and managing a high volume of inbound/outbound calls in a polite and timely manner.
• Communicate with patients and teammates, in a courteous, professional, cooperative & mature manner.
• Routinely demonstrate superior customer service skills.
• Promptly answering emails and online chat messages.
• Scheduling appointments using computerized scheduling systems.
• Effectively use computerized scheduling system to document patient records using proper English grammar, spelling, and syntax.
• Resolve patient issues and consistently meet or exceed patient's service expectations.
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information.
• New patient registration, healthcare insurance verification and scheduling.
• Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction.
• Communicate all critical and/or functional concerns to the Manager and makes recommendations for solution.
• Protect patients' rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations.

Requirements

• Education: High School Diploma or equivalent preferred
• Experience: 1 to 3 years of related experience required

Benefits:

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work

Career Development and Growth

• Opportunities for growth - we encourage our teammates to consider new growth opportunities with us

Check out our website below for more information