Customer Svc Associate

Customer Service Associate

The Customer Service Associate supports a specific on-site program by performing a blend of data entry, shipping coordination, and basic administrative tasks. This role focuses on accurately processing information, preparing and labeling boxes for shipment, and helping to resolve day-to-day and escalated service issues. The position is full-time, on-site, and initially structured as a 90-day assignment with the possibility of extension and conversion to a full-time role.

Responsibilities:

• Perform accurate data entry into shipping and tracking systems, ensuring all information is complete and correct.
• Create tags from provided information, print and attach labels to boxes, and ensure each item is properly identified.
• Sort and organize boxes according to established processes to support efficient shipping and handling.
• Prepare shipping requests and generate shipping labels using the designated shipping program.
• Review and decipher international addresses to ensure shipments are correctly routed.
• Support the resolution of day-to-day and escalated issues by accurately processing tasks assigned by supervisors.
• Maintain focus throughout the workday and manage a consistent workload with attention to detail and quality.
• Handle physical tasks that may include moving boxes and materials, potentially weighing up to 50 pounds.
• Collaborate with on-site supervisors as needed to clarify tasks, follow procedures, and meet program requirements.
• Follow all on-site policies, procedures, and safety guidelines while working at the assigned workstation.

Essential Skills:

• Ability to maintain concentration and stay focused throughout a full workday.
• Basic computer skills, including comfort with data entry and navigating simple software interfaces.
• Ability to learn and use a shipping program for entering data and generating shipping labels.
• Capability to accurately decipher and process international addresses.
• Strong attention to detail to ensure labels, tags, and shipping information are accurate.
• Reliability in showing up on time and consistently completing assigned tasks.
• Ability to perform physical tasks that may require moving items weighing up to 50 pounds.

Additional Skills & Qualifications:

• Comfort with administrator and clerical support tasks in a customer service-oriented environment.
• Experience in data entry or shipping/receiving environments is helpful.
• Ability to work independently at a workstation while taking direction from on-site supervisors.
• Willingness to learn new systems and processes through on-the-job training.
• Experience screening completed through the specified provider, as required by the client's standard process.

Work Environment:

This is a full-time, on-site position based at a corporate campus location. The schedule is 40 hours per week, Monday through Friday, typically from 7:00 a.m. to 3:30 p.m. with a half-hour lunch, with some flexibility as needed. You will work at an individual workstation in a one-person role, with supervisors available on site for support and guidance. The environment involves frequent computer use for data entry and use of a shipping program, as well as handling and organizing physical boxes and materials. Some tasks may require moving items weighing up to 50 pounds. The setting is a professional office and operations environment where standard, neat, and practical attire suitable for an on-site corporate workplace is expected.

Job Type & Location:

This is a Contract position based out of Redmond, WA.

Pay and Benefits:

The pay range for this position is $22.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Redmond, WA.

Application Deadline:

This position is anticipated to close on May 29, 2026.