Bike Service Specialist

Who We Are XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS’s manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike.. Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver: Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started. Learn more: See an insider’s look of our factory: XDS is seeking a hands-on Bike Service Specialist to support our warehouse-based service operations in Downey, California, with occasional work at our Santa Monica office. This role is responsible for inspecting, diagnosing, repairing, and preparing X-LAB bicycles; including returned bikes, warranty units, demo bikes, event bikes, and internal fleet bikes, as well as supporting daily warranty and service-parts fulfillment. The ideal candidate is an experienced bicycle mechanic who takes pride in safe, precise work and can bring a bike from uncertain condition back to a documented, presentation-ready standard. What You’ll Do: Returned Bike Inspection and Repair Receive and inspect returned, exchanged, and warranty bicycles; document serial numbers, condition, missing parts, damage, and reported concerns, and diagnose mechanical, electrical, assembly, and cosmetic issues. Support remote diagnostics and damage assessments using dealer and rider descriptions, photos, videos, and reports; recommend troubleshooting, repair, parts replacement, or in-person inspection. Determine whether each bicycle should be repaired, refurbished, used for parts, or escalated for safety, structural, warranty, or disposition review. Complete repairs and component replacements involving drivetrains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting, e-bike systems, and related components. Perform final safety checks, functional tests, firmware updates, and test rides when appropriate before release. Refurbishment and Cosmetic Reconditioning Clean, detail, touch up, and recondition approved bicycles for resale, demo, training, or internal use, including replacement of presentation-critical decals, bar tape, grips, hardware, and related parts. Grade completed bicycles consistently and document their condition and all work performed. Escalate any damage that may affect carbon-fiber structure, safety, warranty disposition, or resale classification rather than attempting an unauthorized repair. Demo, Event, and Marketing Fleet Support Assemble, tune, configure, and prepare demo and show bicycles for trade shows, dealer events, media activities, product launches, and employee use. Pack and unpack event bikes carefully and account for each bicycle, accessory, battery, charger, tool, and transport case. Inspect and service bikes promptly after events and provide occasional local event setup, teardown, transportation, or on-site mechanical support as needed. Warranty and Service Parts Fulfillment Locate, identify, verify, pick, pack, and prepare warranty and service parts for daily shipment, confirming part numbers, model compatibility, quantities, shipping details, and request documentation. Create or apply shipping labels, update tracking records, and promptly communicate shortages, damage, identification issues, substitutions, or required escalation. Maintain organized parts locations and accurate inventory by reporting discrepancies and properly handling returned or reusable components. Documentation and Quality Feedback Maintain accurate service records, repair notes, photos, parts usage, labor time, bike status, and shipment information in company systems. Keep the service area, tools, return inventory, warranty parts, reusable components, bicycles, and batteries organized and properly handled. Identify recurring failures, shipping damage, and assembly issues; provide clear feedback to After-Sales, Product, Quality, Warehouse, and China HQ teams and help improve inspection, repair, and refurbishment procedures. Follow torque specifications, manufacturer procedures, battery-handling requirements, and workplace safety practices. You’re a Great Fit With: 3+ years of professional bicycle mechanic or service technician experience, ideally in a high-volume shop, manufacturer, distributor, race, demo, or warranty environment. Proficiency with hydraulic disc brakes, drivetrain setup, wheel service, torque-controlled assembly, electronic shifting, and bicycle diagnostics. Experience evaluating bicycle damage and making careful, safety-first repair decisions. High attention to detail in both mechanical work and cosmetic presentation. Ability to independently prioritize multiple bikes and move work efficiently from intake through final inspection. Ability to accurately identify bicycle components, locate service parts, and complete routine pick-pack-ship tasks in a warehouse environment. Comfort assisting with remote troubleshooting and assessing mechanical or cosmetic damage from written information, photos, videos, and diagnostic reports. Clear written and verbal communication skills and the ability to document technical findings with photos and concise notes. Ability to safely lift and move complete bicycles, shipping cartons, workstands, and related equipment up to 50 pounds. Valid driver’s license and ability to travel occasionally between the Downey warehouse and Santa Monica office and to support local event or fleet transportation needs. You’re a Spectacular Fit With: Bosch, Shimano STEPS, SRAM, or other e-bike/electronic system training or certification. Carbon bicycle inspection, paint touch-up, detailing, or refurbishment experience. Familiarity with Zendesk, Airtable, inventory systems, or service-management platforms. English/Mandarin bilingual ability. Success Metrics Returned bikes are inspected promptly and assigned a clear, documented disposition. Repairs and refurbishments are completed safely, accurately, and with minimal repeat work. Demo and event bikes arrive clean, functional, complete, and ready on schedule. Service records and parts usage remain accurate and current. Daily warranty and service-parts requests are located, packed, shipped, and documented accurately and promptly. Remote diagnostic and damage-assessment findings are clear, practical, and properly escalated when an in-person inspection is required. Recurring product and shipping issues are identified early and communicated clearly to the appropriate teams. The service workspace, tools, bikes, batteries, and components remain organized and properly handled. Our Compensation and Benefits Competitive hourly pay Demo bike fleet and comprehensive travel allowances Generous time off policy Comprehensive medical, dental, and vision coverage Office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr XDS