Integrative Primary Care Program Liaison (Napa, FT, Days)

Job Description

At NorthBay Health the Integrative Primary Care (IPC) Program offers a highly personalized primary and preventive care experience featuring outstanding internal medicine, family practice, lifestyle and integrative medicine providers. This is not a traditional primary care practice. Our IPC program physicians adopt a personalized, relationship-based philosophy in a highly consultative setting. They have a smaller than standard primary care participant panel and work in close collaboration with the onsite lifestyle and integrative medicine team - RN's, dieticians, movement, stress management, sleep specialists as well as medical acupuncturists, to provide patient participants a seamless, high touch, highly personalized Integrative Primary Care patient experience. The program is dedicated to providing outstanding primary care services and coordinated access to our network of NorthBay specialists. The Integrative Primary Care Program is not a concierge medicine practice however all program patient participants do pay a program fee, not covered by insurance.


The Integrative Primary Care Liaison position functions as a consultant and educator responsible for the program's alternative revenue deliverables such as: achieving patient participant membership and program development goals, maintaining point of sale collections for program offerings, coordinating program and provider scheduling for 1:1 and group learning integrative and lifestyle medicine offerings, maintaining participant engagement and annual renewals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient's healthcare experience.


PRIMARY JOB DUTIES

1. Responsible for securing acceptance of membership/participation agreements and annual renewals
2. Responsible for utilizing Program's CRM/POS portal to process participation fees and maintain financial reporting and A/R
3. Responsible for lifestyle and integrative medicine 1:1 and group learning provider coordination and scheduling
4. Responsible for delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings
5. Responsible for promoting program awareness, outreach and communications
6. Responsible for welcoming and directing new patient participants, providing patient education on program fee payment mechanisms, insurance provisions and EHR patient messaging portal
7. Responsible for educating community, leaders, staff about the program
8. Responsible for providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails
9. Responsible for facilitating an individualized integrative primary care experience in a highly personalized environment focused on enhancing each patient's healthcare experience.
10. Serves as program ambassador for all on/off site business development and educational events and promotes program awareness individually as well as using the support of Marketing.
11. Responsible for ensuring the smooth transition of nonprogram participants to new PCP when applicable.
12. Serves as back up to program's front desk PSR.
13. Other duties as assigned.

Qualifications

1. Education: Bachelor's Degree required. Completion of American College of Lifestyle Medicine course (7.5 hours) will be required within 30 days of start of the position.
   2. Licensure/Certification: none
   3. Experience: Three (3) years' experience in business development, sales, membership services, hospitality or communications experience required. Healthcare experience preferred.
   4. Skills: This position will ensure that the patient experience provided at all levels exceeds the expectations of physicians, patients and team members and is provided in a financially responsible manner.

• Demonstrated ability to build positive relationships over the phone, via email and face-to-face interactions.
• Effective public speaking skills for patient education and program development required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong financial, analytical and problem-solving skills.
• Ability to independently manage workload, prioritize urgent matters, independently solve problems as appropriate.
• Ability to function well in a fast-paced, demanding environment.
• Ability to maintain confidentiality, and to exercise discretion and good judgment.
• Proficient with Microsoft Office Suite and Adobe Acrobat.

5. Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.

6. Hours of Work: Monday - Friday, based on business need. Some nights and week-end hours are required in lieu of regular business hours when business needs require.

7. Compensation : $40 to $49 per hour based on years of experience doing the duties of the role.

About Us

Interpersonal Skills and Values

Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1-5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.