Senior Project Quality Engineer: NPI & Customer Excellence

The Senior Project Quality Engineer is responsible for ensuring that product quality standards meet customer expectations from project initiation through production. This role collaborates cross-functionally with project managers, sales teams, customers, suppliers, and internal departments to establish, maintain, and improve quality standards. The position plays a critical role in driving quality assurance activities, managing customer expectations, resolving quality issues, and supporting continuous improvement initiatives. Key Responsibilities Project Quality Management Communicate with Project Managers, Sales, and customers to understand and align on quality standards and requirements Participate in new project kick-off meetings and provide professional quality-related recommendations Develop and prepare necessary quality documents based on customer requirements Establish Quality Standards (QS) and Test Plans for new products aligned with customer and company requirements Lead test plan review meetings with cross-functional teams (PM, Product Development, Sourcing, Laboratory, etc.) Testing & Inspection Guide laboratory teams in conducting product testing accurately Review test reports and submit validated results to customers Define quality standards for raw materials and finished goods Perform sample inspections and document quality issues for relevant departments Make decisions on non-conforming products during final inspections and failed tests Quality Control & Training Train QA/QC teams on project-specific quality standards Approve and sign off on reference samples and limit samples Participate in MRB (Material Review Board) reviews for raw materials and finished goods Customer & Supplier Management Handle customer complaints and ensure timely resolution Work closely with customers, suppliers, and internal teams to resolve complex quality issues Lead product-specific customer audits and ensure compliance Conduct pre-audits ahead of customer visits or formal audits Support suppliers in improving their quality management systems Continuous Improvement Assist in process improvement initiatives to enhance product quality and efficiency Drive corrective and preventive actions to address recurring quality issues Qualifications Education & Experience Bachelor’s degree in Engineering, Quality Management, or a related field Minimum of 5–8 years of experience in quality engineering, preferably in manufacturing or project-based environments Experience in handling new product introduction (NPI) and project quality management Skills & Competencies Strong knowledge of quality systems, standards, and methodologies (e.g., ISO, QC tools, root cause analysis) Experience in test planning, inspection processes, and audit handling Excellent problem-solving and decision-making skills Strong communication and stakeholder management skills, including customer-facing experience Ability to lead cross-functional teams and influence without authority Other Requirements Experience working with suppliers and customer audits Strong attention to detail and documentation skills Proactive, results-driven, and capable of handling multiple projects simultaneously #J-18808-Ljbffr OSM