Principal Consultant - Oracle Health (VA Critical Support Solutions Team)

Job Description

Oracle Health Government Services is seeking a skilled Principal Consultant to join our VA Critical Support Team within a mission-driven organization. In this role, you will be responsible for working directly with Operations, Support teams, and VA stakeholders to resolve complex, persistent issues impacting end users within live client environments. The ideal candidate will have expert knowledge of Oracle Health (Cerner Millennium) solutions, system build, implementation, and workflow alignment, along with the ability to operate independently in highly complex and regulated environments. You will be deployed to client sites to assess workflows, identify root causes, and drive resolution, while collaborating with cross-functional teams and leadership to ensure successful outcomes.

Responsibilities

• Partner with Operations, Support teams, and VA stakeholders to proactively identify, troubleshoot, and resolve complex system and workflow issues

• Deploy to live client sites to assess workflows, ensure adherence to approved processes, and drive resolution of critical issues

• Apply Oracle methodologies, leading practices, and industry expertise to design and implement effective business solutions

• Support event-driven methodology activities by contributing subject matter expertise and collaborating with technical, clinical, and operational teams to drive issue resolution and process improvement

• Influence customer leadership to support adoption of solutions and facilitate resolution of persistent end-user challenges

• Contribute to statements of work (SOWs), work breakdown structures, and staffing plans

• Present and demonstrate solutions to both technical and non-technical stakeholders

• Lead or support solution design efforts, ensuring high-quality, integrated outcomes across systems

• Maintain up-to-date knowledge of Oracle Health solutions and relevant industry best practices

Top skills or competencies to be successful:

• Expert knowledge of Oracle Health (Cerner Millennium) solutions, healthcare workflows, system build, implementation, and workflow alignment

• Ability to independently solve complex problems and drive issue resolution in live client environments

• Strong communication and stakeholder management skills, with the ability to influence leadership

• Experience working across cross-functional teams in high-pressure, fast-paced environments

• Manage ambiguity and navigate complex challenges with a solution-oriented mindset while maintaining a high level of professionalism and customer focus

• Knowledge of clinical and operational domains including Referral Management, Registration and Scheduling, Laboratory, Radiology, Pharmacy, Perioperative Services, Behavioral Health, Community Living Centers (CLC), Oncology, Supply Chain, Specialty Care, and Ambulatory workflows

Education, certifications, or experience (preferred/required):

• Bachelor's degree or equivalent experience

• 6-8 years of relevant experience, including 3-4 years of consulting experience preferred

• Proven experience in healthcare IT consulting, implementation, or support roles

• Experience supporting federal clients (VA/DoD) strongly preferred

• Required travel up to 50%

• US Citizenship required with the ability to obtain and maintain a government security clearance

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $80,500 to $166,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

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