Assistant Store Manager

Assistant Store ManagerChampaign Store - Champaign, IL 61821OverviewSalary Range $19.75 - $19.75 Hourly Position Type Full Time Education Level High School or GED Travel Percentage Occasional Category RetailDescriptionOur Mission: Providing people with the skills and resources to become self-sufficient through the power of work.Job Title : Assistant Store ManagerDepartment : Retail OperationsReports To : Store ManagerClassification : Non-ExemptEEO-1 Category: Sales WorkerSafety Sensitive: YesSupervises: In absence of the Store ManagerJob SummaryThe Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position.Essential Job DutiesOversee store operations in the Store Manager's absenceDirect activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accuratelyCommunicate the organization's mission, vision, and values and promote diversityTrain, coach, and provide feedback to help staff strengthen and develop skillsEnsure store staff follows policies and proceduresAssist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issuesDemonstrate leadership and positive role modeling for retail staffReport loss control concerns to the Store Manager in a timely mannerEffectively manage time and monitor retail staff time to ensure that work is completedAssume responsibility and accountability for the completion of job dutiesEnsure the proper maintenance and care of equipment, machinery, and facilitiesFollow general housekeeping standards and maintain a clean and organized sales floorWork in collaboration with the Store Manager in developing and managing the store's budgetAssist the Store Manager to maximize the store's financial performance and to achieve desired resultsMaintain quality control in retail operationsContribute to team success by involving others in work processes, decisions and actionsPerform bank deposits and related cash-handling dutiesFulfills safety captain duties in the absence of a designated safety captainFill in for store staff as neededTravel to locations within the LLGI territory to support the organization's needsPerform other tasks as assignedCompetenciesAdaptabilityManaging ConflictStress ToleranceCommunicationTenacityUrgencyCoachingDelegatingBuilding TrustQualificationsEducation, Experience, and ExpectationsRequires a high school diploma or equivalentRequires 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control tasks like ensuring staff adherence to policies, maintaining product standards, or monitoring service quality, preferably in retail.Requires a valid driver's license, a safe driving record, proof of insurance, and reliable transportation.Requires CPR/First Aid certification or ability to obtain certification within six months of employment.Requires occasional travel to other stores and job sitesKnowledge, Skills, and AbilitiesBasic Knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale, is preferredWorks independently while fostering a strong team atmosphereConveys information clearly through verbal and written communicationDemonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organizationInteracts with all people in a manner that enhances their dignity, privacy, and confidentialityRequires the ability to be consistently at work and on time on scheduled work daysRequires a high level of professionalism, integrity, business conduct, and ethical behaviorEmbraces the mission, vision, and values of LLGIPhysical RequirementsLift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet highPush and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of one hundred fifty (150) poundsPush or pull wheeled carts with an average weight of one hundred fifty (150) poundsThe ability to bend and reach into gaylords five (5) feet high to remove clothing and housewaresManual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging gunsStand for long periods throughout the dayThe ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racksDemonstrate visual acuity to evaluate donated items for qualityThe ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urineEnvironmental ConditionsWork in a light industrial/warehouse environment with exposure to heat and coldSubject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.Tools and EquipmentCash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, Zebra printer, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehiclesRegular ContactsLLGI StaffVolunteersDonors/CustomersGeneral PublicCommunity Service WorkersVendors/SuppliersService ParticipantsOur Commitment to Diversity LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.