Key Holder

Job Details: Job Location: Buffalo, NY 14216, Salary Range: $18.00 - $18.00 Hourly, Position Overview

As a Retail Key Holder at 95 Nutrition, you are trusted to take ownership of the store and the customer experience during your shift. You’ll create a welcoming, knowledgeable, and supportive environment where customers feel confident taking the next step toward their goals.

This role goes beyond opening and closing the store. Key Holders lead by example through exceptional service, attention to detail, accountability, and a willingness to step in wherever needed. You’ll educate customers on our meals and supplements, build genuine relationships, maintain high store standards, and help ensure every customer leaves with a positive experience.

At 95 Nutrition, every role contributes to our mission of positively impacting lives by making healthy living more accessible. As a Key Holder, you have the opportunity to make that impact every day—one customer, one interaction, and one meal at a time.

Benefits & Perks

At 95 Nutrition, we believe in taking care of the people who take care of our customers. Benefits and perks include:

• $18.00/hour starting pay + tips — our best-performing team members can earn up to approximately $21.00/hour with tips
• Employee discounts on 95 Nutrition products
• Paid Time Off (PTO)
• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Commuter bonus
• Gym bonus
• Opportunities to learn, grow, and advance within 95 Nutrition

Principal Duties & Responsibilities

Deliver an Exceptional Customer Experience

• Welcome every customer with genuine energy, care, and professionalism.
• Take the time to understand each customer's goals, preferences, and needs.
• Educate customers on 95 Nutrition meals, supplements, promotions, and services in a clear and approachable way.
• Make thoughtful meal and product recommendations based on customer goals and preferences.
• Upsell and cross-sell with purpose by recommending products that add genuine value to the customer's experience.
• Build relationships that create trust, encourage repeat visits, and help customers stay connected to their goals.
• Resolve customer questions or concerns with patience, professionalism, and a solutions-focused mindset.

Take Ownership of the Store

• Open and close the store accurately, safely, and according to company procedures.
• Take ownership of store operations and priorities while working independently.
• Process transactions accurately and responsibly.
• Maintain a clean, organized, stocked, and inviting store, including freezers, displays, counters, and customer-facing areas.
• Maintain strong attention to detail and complete assigned operational tasks thoroughly and on time.
• Communicate important store, customer, inventory, or operational information clearly with teammates and leadership.
• Follow company policies, procedures, safety expectations, and operational standards.

Contribute to the Team

• Lead by example through dependability, positivity, accountability, and a strong work ethic.
• Support teammates and contribute to a respectful, collaborative, and high-performing store environment.
• Take responsibility for your actions and follow through on commitments.
• Accept feedback with an open mind and use it as an opportunity to improve.
• Look for opportunities to learn, grow, and improve the experience we provide our customers.
• Step in where needed and recognize that every task contributes to the success of the team and the customer experience.
• Bring positive energy to the store and have fun while helping others.

Other duties may be assigned based on the needs of the business.

What Success Looks Like

• Can be trusted to run the store confidently and responsibly without direct supervision.
• Creates genuine connections with customers and consistently delivers exceptional service.
• Takes pride in the details and maintains high standards even when no one is watching.
• Takes ownership when something goes wrong and works toward a solution.
• Is dependable, communicates clearly, and follows through on commitments.
• Looks for opportunities to improve rather than waiting to be told what to do.
• Supports teammates and understands that individual performance contributes to the success of the entire team.
• Represents 95 Nutrition with integrity, care, and professionalism.

Qualifications: Qualifications & Skills

• Dependable and able to consistently report to scheduled shifts on time.
• Reliable transportation.
• Self-motivated and comfortable working independently without direct supervision.
• Strong organizational and time-management skills with the ability to prioritize responsibilities during a shift.
• Strong sense of responsibility and willingness to take ownership of store operations while on duty.
• Excellent interpersonal and communication skills with customers, teammates, and leadership.
• Customer-service mindset with an interest in helping people achieve their goals.
• Willingness to learn about 95 Nutrition meals, supplements, services, and promotions.
• Comfortable recommending products and contributing to store sales goals through genuine, customer-focused service.
• Receptive to coaching and feedback with a desire to continually learn and improve.
• Ability to follow company policies, procedures, and operational standards consistently.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to lift and move products weighing approximately 40–50 pounds.
• Ability to bend, stoop, reach, and perform other physical activities necessary for normal retail store operations.