IT Analyst II (End User Support)

5+ Month W2 Contract (No C2C/No Visa or Student Sponsorship) Onsite daily in San Francisco, CA [94105] Pay up to $55/hr. (No PTO and No Paid Holidays) The ideal candidate is a hands-on and motivated contractor focused on end-user support and endpoint management , with experience using PowerShell and familiarity with Microsoft technologies including Entra ID/Active Directory, Intune, Azure, and Microsoft 365 to support automation, identity management, device administration, and cloud-based environments. Summary Seeking a hands-on and motivated contractor focused on end-user support and endpoint management Duties Endpoint Management & Intune Manage Intune packages, policies, compliance, and device enrollments Administer Autopilot configuration and drive process improvements Maintain Configuration Profiles using ADMX templates, Settings Catalog, and administrative templates Manage update rings for Windows quality and feature updates Configure, image, and deploy Windows endpoints, including hardware modifications Manage Proactive Remediations scripts for endpoint health Troubleshooting Diagnose and resolve device, network, and software issues including VPN, Windows updates, and applications M365 (OneDrive, SharePoint, etc.), or otherwise Analyze Intune management logs, Endpoint Manager diagnostics, and Entra ID sign-in logs to resolve enrollment, compliance, and authentication failures Identity & Access Administer users, devices, and groups in Active Directory and Entra ID, including review and creation of dynamic groups with complex membership rules Create, troubleshoot, and document Conditional Access policies, including device compliance conditions Support Entra ID Join and Hybrid Join configurations Troubleshoot, resolve, or escalate Entra enterprise applications used for SAML and SSO Platform Administration Administer and utilize users, permissions, ticketing, and reporting for Zen Desk Administer and utilize TeamViewer for users and devices Monitor and elevate software license capacity thresholds Meeting & End-User Support Provide live technical support for in-person, hybrid, and remote meetings Assist and train end-user support staff on tools and procedures Documentation & Automation Create and maintain SOPs, job aids, and knowledge base articles in collaboration with other end user support team members Leverage PowerShell for scripting, bulk device management, reporting, and endpoint remediation Required Skills Experience in managing Intune policies, administering users and groups in Active Directory (AD) and Entra ID Experience troubleshooting device and application issues, supporting in-person, remote, and hybrid meetings Skilled in creating high-value documentation Entra/AD, Intune, PowerShell, TeamViewer and Microsoft 365 Certifications involving Azure such as MD-102, SC-300, or AZ-104 and hands-on experience Preferred Qualifications Strong understanding of Azure Virtual Desktop management via Intune Strong understanding of third-party patch management integrations with Intune, such as Patch My PC Basic KQL proficiency for querying Entra ID and device logs Administering Microsoft endpoint and identity platforms in a production environment are highly desirable. The estimated pay range for this position is USD $47.00/hr - USD $55.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process. #J-18808-Ljbffr Milestone Technologies