Application Support Analyst

Job Title

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose.

Essential Functions

45% Recurring Operational Tasks & Reporting

• Process and validate recurring daily, weekly, and monthly system tasks.
• Execute operational jobs and ensure timely completion of scheduled processes.
• Generate, review, and distribute recurring reports to stakeholders.
• Reconcile data discrepancies and escalate anomalies as needed.
• Maintain documentation for recurring processes and identify opportunities for automation or efficiency improvements.
• Ensure data accuracy and compliance with internal standards.

25% Testing, Project Support & Product Setup (Administration System)

• Execute system, integration, regression, and user acceptance testing for enhancements and defect fixes.
• Develop and maintain test cases, test data, and test documentation.
• Support product configuration and setup within the administration system, ensuring accuracy and compliance with business requirements.
• Validate configuration changes and system updates prior to production deployment.
• Assist in project implementation activities, including data validation and functional verification.
• Collaborate with project teams to ensure requirements are clearly understood and properly tested.

20% Production Support & Troubleshooting

• Monitor, triage, and resolve production incidents and service requests.
• Perform root cause analysis and document findings, resolutions, and preventive measures.
• Troubleshoot application defects, data discrepancies, system configuration issues, and integration failures.
• Collaborate with development teams to implement code fixes and configuration updates.
• Support deployments and validate post-production releases.
• Maintain clear communication with stakeholders regarding issue status and resolution timelines.
• Identify opportunities to improve system stability, monitoring, and support processes.

10% Professional Development & Miscellaneous Responsibilities

• Participate in ongoing training to enhance technical, analytical, and system knowledge.
• Stay current with system updates, development tools, and industry best practices.
• Contribute to team process improvements and documentation updates.
• Assist with ad hoc assignments, cross-training, and special initiatives.
• Support knowledge sharing and mentoring within the team.

The list of essential functions is not exhaustive and may be substituted as necessary.

Experience and Skill Requirements

• 2+ years of experience in software development support, application support, or technical analysis.
• Experience with managing and resolving high priority requests.
• Strong analytical and problem-solving skills.
• Experience with SQL and database querying.
• Understanding of SDLC and testing methodologies.
• Ability to manage recurring operational responsibilities while responding to urgent production issues.
• Strong written and verbal communication skills.
• Experience with insurance or financial services administration systems.
• Familiarity with system configuration and product setup.
• Experience with batch processing and job scheduling tools.
• Exposure to scripting or programming languages (e.g., C#, Java, PowerShell, Python).
• Experience working in Agile or hybrid development environments

Education and Certification Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).

Physical and Work Schedule Requirements

• May require work over 40 hours a week to complete functions and expectations of the position.
• May require availability to participate in night & weekend "on-call" rotations for production-level system and application outages.
• Note: We are not currently considering applicants in CA, CO, CT, DC, HI, IL, MA, MD, MN, NV, NJ, NY, RI, VT, WA, for this position.