Implementation Engineer

Join to apply for the

Implementation Engineer

role at

Fusion Connect
Join to apply for the

Implementation Engineer

role at

Fusion Connect
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Job Description

Responsibilities include but are not limited to:

Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
Responsible for service and device provisioning.
Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
Partner with Engineering to help design and test solutions to problems and bugs.

Qualifications

Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
Demonstrated ability to understand complex network designs.
Ability to run scripts in C shell in a Unix environment.
Adept at working under pressure in a high stress environment.
Strong analytical skill and attention to detail
Excellent organizational and interpersonal skills
Strong written and verbal communication skills
Quick learner with self-initiative and pride in end results
Superb work ethic and commitment to customer satisfaction.
Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
Typically requires a Bachelors degree in related field or equivalent experience, certifications, or training
3+ years of related experience required

Seniority level

Seniority level Mid-Senior level
Employment type

Employment type Full-time
Job function

Job function Information Technology
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