Equipment and Route Settlement Process Improvement Specialist

Job Summary The CONA Settlement Process Improvement Specialist will be responsible for sustaining a strong partnership with CCBSS internal customers, outside service providers, and key partners (Bottlers, Finance, Audit, and Sales). This position will analyze, develop, and execute the appropriate strategies in the management of an assigned customer group. It will also analyze data to identify trends, develop processes or procedures to mitigate risk, define and implement the appropriate strategy to achieve performance metrics, and provide oversight for BPO’s performance. The successful candidate must support and accurately maintain all Settlement billing processed within the CONA SAP system, analyze current business processes, and make necessary adjustments to improve efficiencies and results. This includes automating areas of the current processes, analyzing the equipment control process for client bottlers, partnering closely with the bottler on the operational process, overseeing client equipment service billing, executing period close settlement and eliminating settlement defects to maximize revenue, developing and analyzing reporting for weekly, monthly and annual client routines, and leveraging ad‑hoc reporting analysis to identify opportunities and implement process improvement. Duties and Responsibilities Perform detailed analysis on billing discrepancies, including pricing issues and invoicing errors. Perform a complete comparative audit of inventory movements vs. billing correction requests. Ensure that all billing takes place daily and the timely resolution of any pending billing. Review and analyze AR/AP requests on misapplied payments on customer accounts. Provide detailed coding, correction, and PLM support to all sales centers across bottling partners. Evaluate rejected Over-Short Online variances and coordinate resolution with Sales Center personnel and/or Process Improvement & Controls Specialists. Monitor all failed uploads and elevate findings to Sales Center personnel for verification/rekey. Process exceptions in the Over-Short tool. Assist BPO providers in all aspects of Route Accounting functions. Prepare high-quality, detailed training materials as reference guides for Route Accounting corrections. Pre-transition training with BPO providers to ensure a seamless transfer of knowledge and responsibilities. Hands-on training abroad with BPO providers to stimulate a thorough understanding of roles and responsibilities. Timely analysis and follow-up on all issues raised by BPO providers. Detailed analysis of corrections completed by BPO providers. Recognize and elevate issues found in processing corrections performed by global business partners and develop solutions. Routine analysis of correction status to ensure all corrections are completed according to posted turnaround times. Timely feedback on erroneously rejected over/short items. Perform detailed analytics on drivers over-Short variances via Over-Short. Routine analysis/resolution of the OnBase Exception queue. Reporting support and GL reconciliation for re-manufactured equipment; monitor, respond, and resolve questions/issues from client bottlers. Execute billing and resolve defects in the monthly service revenue. Develop and maintain process documentation for internal and external stakeholders. Actively lead and engage with bottlers in management routines with internal stakeholders. Develop, produce, and automate reporting and analysis to support the process. Identify best practices/procedures and develop recommendations to enhance efficiency and effectiveness of the overall Equipment Control process. Special projects and other duties as assigned. Key Skills And Abilities Process improvement Workflow implementation and analysis skills Proficiency in SAP, MS Office (specifically Excel) SAP experience Understanding of database concepts Credit check required for this position in Finance Education Requirements Minimum: High School or GED Preferred: Bachelor’s Degree in Accounting or Finance Years of Experience 5+ years of work experience in data analysis, financial reporting, and database management. 5+ years of professional experience in SAP. Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures, and identify improvements. Required Travel Travel is not expected in this job; however, employees may be asked to travel for meetings or training on occasion. Hybrid Work Environment CCBSS operates a hybrid working environment. This teleworking role requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. To keep everyone motivated and energized, we offer a comprehensive benefits and rewards package. Work-life integration – vacation, floating holidays, parental leave, flexible work environment Competitive base salary Rewards & recognition – acknowledging employees’ contributions Retirement plans & guidance – programs to assist associates in saving for retirement Health & welfare plans – medical, life, and disability insurance Company Message Coca‑Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr Coca-Cola Bottlers' Sales & Services