Internship (Case Manager) - Heartland Housing Solutions PSH

Internship (Case Manager) - Heartland Housing Solutions PSH

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

This Intern will assist with outreach, assessments, and housing search for the scattered-site Permanent Supportive Housing programs. These programs provide long-term rental assistance and support services to individuals and families who are homeless and have a disability. Will work to identify, screen, and serve eligible clients through the program.

Entry level professional position. Educational requirements are specific. Decision making skills and problem-solving skills are required.

Work Schedule: full-time or part time hours are available between Monday through Friday, 8:30 a.m. and 5:00 p.m.

Starting from any date and ends upon completion of internship.

Essential Duties and Responsibilities

• Participate in outreach to homeless individuals to engage them in services and screen for program eligibility.
• Conducts interviews and assessment to accept, deny, and refer applicants.
• Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive, accurate service records for all approved or denied clients
• Assist case management staff in locating suitable housing though housing search and placement services
• Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
• Work is completed in homeless shelters, office space, and other non-traditional settings. Must ensure safety and security measures for outreach services are followed.
• Travel is required, included use of personal vehicle.
• Provides program information and referral services to clients and homeless service providers.
• Demonstrates ability to help clients effectively by utilizing community resources to obtain self-sufficiency.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Is able to work both independently, with little supervision, and as a part of a team.
• Utilizes the Sanctuary Model, including provision of trauma-informed care to clients.
• Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• Abides by all specific program and agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other agency staff.
• Is dependable and punctual regarding scheduling and attendance
• Able to evaluate program services and make recommendations.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• Performs other program related duties as assigned.

Minimum Qualifications

• Two years completed toward Bachelor's Degree OR two years' experience in a human services field
• Valid Driver's License and acceptable driving record.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.