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Jr. Customer Service Officer (Fully Remote)

BTSE

New York, NY
  • Remote job

Provide quality customer support to global users of BTSE's multi-currency digital assets exchange and derivatives platform via various online channels. Handle highly sensitive financial and non-financial account information with strict adherence to proper processes. Responsibilities: Monitor and process merchant payments accurately within agreed service levels. Coordinate with internal support teams to resolve transaction-related issues efficiently. Help manage and update FAQ, SOP, and knowledge base tools for new features and requirements. Requirements: At least 2 years of customer service experience in Crypto, FinTech, or Banking. Proficient in verbal and written English. Strong soft skills including courtesy, interpersonal skills, and a proactive attitude. Nice to Haves: Knowledge of Crypto and Fiat Spot/Futures. Identity verification (KYC) experience. Familiarity with CRM/CSR systems and workflows. BTSE BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events. #J-18808-Ljbffr BTSE

Vacancy posted 4 days ago
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