Small Engine Repair Technician (Stihl) (01784)

Position Summary:

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

Essential Duties:

· Ability to combine amazing customer service with strong equipment repair skills

· Ability to diagnose equipment and determine parts required for repair

· Accurately and efficiently complete the repair

· Ability to repair rental equipment accurately and efficiently

· Perform blade sharpening

· Answer shop phone calls

· Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards

· Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

No experience or formal education required. Experience in a retail environment a plus.

Language Ability:

Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.

Math Ability:

Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Must have ability to process information and/or merchandise though a register system. Must have knowledge of retail computer systems, electronic cash registers and Microsoft Word. Knowledge of Microsoft Excel and Epicor Eagle a plus.

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The noise level in the work environment is usually moderate. Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:

The minimum physical requirements for this position include:

· Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;

· Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;

· Manual dexterity; working with tools and parts, assembly of equipment;

· The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;

· Ability to stand and walk consistently for up to 4 hours or more at a time;

· Ability to physically handle all equipment;

· Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.

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